RPM Team Lead - Night Shift

Nsight Health

6d•Remote

About The Position

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives. Nsight Health — Where Technology Meets Compassion. We are seeking a motivated and detail-oriented RPM Team Lead - Nights to join our Clinical Department. If you're ready to bring your clinical expertise and compassion to the forefront—from the comfort of your home—we want to hear from you!

Requirements

Minimum internet speed of 50 Mbps download / 10 Mbps upload (100/20 or more recommended)
Hardwired internet connection required
Speed test submission required as part of the offer process

Responsibilities

Coaching & Mentoring: Provide real-time coaching and support to agents to improve call quality, script adherence, and productivity.
Monitoring Performance: Track individual agent performance (KPIs like calls per hour, closing rates, etc.) and give immediate feedback. Address RTA callouts in real time.
Resolve Escalations: Handle escalated calls that agents cannot resolve, providing support to keep processes smooth.
Motivation & Team Morale: Motivate team members to reach targets, manage morale, and create a positive working environment.
Training Assistance: Help onboard new agents or provide refresher training when needed.
Daily Operations: Ensure agents are following the script, hitting daily call quotas, and staying productive.
Daily Phone Time: 15% of the day should be spent on the phone, a minimum of 6 hours per week. However, if resources are limited or the team is behind the goal, this time should be expanded to help push the team to reach their goal of leading by example.
Quality Calibration: Ensuring that all team members are meeting quality standards by reviewing a minimum of 3 calls per rep bi-monthly, followed by a calibration session with the quality assurance department.
Maintain compliance with company policies and applicable regulations.
Perform other duties as assigned.

Benefits

Competitive base hourly rate
Hourly team members are eligible for additional compensation based on the timing of hours worked, as follows:
Evening Differential: An additional $1.50 per hour will be paid for all hours worked after 7:00 PM Eastern Time.
Late-Night Differential: An additional $2.00 per hour will be paid for all hours worked after 10:00 PM Eastern Time.
Weekend Differential: An additional $1.50 per hour will be paid for all hours worked on Saturdays and Sundays, regardless of time of day.
Shift differential pay is calculated in addition to base hourly wages and will be reflected on the corresponding payroll cycle.
Bonus potential: Earn up to $1,500 per month
5% Bilingual Pay Allowance
11 Paid Holidays annually
Paid Time Off (PTO)
Medical, Dental, Vision and other supplemental insurance
401(k) Plan with 3.5% Company Match
All Equipment Provided