RPM Manager - Night Shift

Nsight Health

6d•Remote

About The Position

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives. Nsight Health — Where Technology Meets Compassion.

Requirements

Clinical Background: Licensed healthcare professional (RN, LPN/LVN, or MA) with strong knowledge of clinical workflows and care coordination
RPM / Telehealth Experience: Hands-on experience with RPM programs, devices, platforms, EHR integration, and patient onboarding
Technical Skills: Proficiency with RPM software, data analytics and reporting, EHR systems, Google Workspace, and HIPAA/data security standards
Leadership & Communication: Demonstrated ability to lead teams, drive quality outcomes, and clearly communicate clinical and technical information to employees, providers, and leadership
Analytical & Problem-Solving: Detail-oriented with strong critical thinking skills to manage high data volumes, interpret alerts, and meet deadlines
Minimum internet speed of 50 Mbps download / 10 Mbps upload (100/20 or more recommended)
Hardwired internet connection required
Speed test submission required as part of the offer process

Nice To Haves

Associate’s or Bachelor’s degree in a healthcare-related field
Experience in patient care, care management, or healthcare technology

Responsibilities

Leadership & Development:
Lead a team of supervisors, providing mentorship, guidance, and performance feedback.
Set clear performance expectations and drive accountability among supervisors and agents.
Develop and implement training and coaching programs for supervisors to enhance their leadership and operational skills.
Foster a positive and motivating work environment to improve team morale and engagement.
Campaign Management & Optimization:
Collaborate with senior management to plan, execute, and optimize outbound call center campaigns, ensuring alignment with business objectives with clear targets.
Monitor campaign performance and KPIs, such as contact rates, conversion rates, and sales targets, to ensure campaign success.
Identify opportunities to simplify and streamline workflows, improve call scripts, and enhance the overall patient journey.
Continuously assess and improve campaign strategies, dialing systems, and agent workflows to optimize outbound results.
Performance Monitoring & Reporting:
Oversee supervisors in tracking key performance indicators (KPIs) and agent productivity to ensure targets are met.
Analyze daily, weekly, and monthly performance reports, and present actionable insights to senior leadership.
Implement strategies for performance improvement across teams, driving a focus on continuous improvement and efficiency.
Utilize data-driven approaches to forecast and adjust staffing levels, campaign pacing, and resource allocation.
Quality Assurance & Compliance:
Ensure that all outbound operations adhere to company quality standards and compliance regulations, including TCPA and other applicable laws.
Partner with supervisors to audit calls, providing feedback to ensure agents maintain high-quality, compliant interactions with patients.
Develop and implement quality assurance programs to drive consistent and excellent patient service delivery.
Supervisor & Agent Support:
Provide escalation support to supervisors and agents for complex patient issues or technical challenges.
Ensure supervisors have the tools and resources needed to manage their teams effectively and resolve problems in real time.
Support cross-functional collaboration with other departments, such as IT, Sales, and Marketing, to ensure seamless execution of outbound activities.
Process Improvement & Innovation:
Lead continuous improvement initiatives aimed at optimizing business flows, reducing operational bottlenecks, and improving overall outbound efficiency.
Evaluate and introduce new technologies or processes to enhance outbound dialing systems, IVR, and CRM integrations.
Drive a culture of innovation, encouraging supervisors and agents to provide feedback and suggestions for improvement.