ROW Agent

Surf Internet•Naperville, IL

2d•$80,000 - $85,000•Onsite

About The Position

The ROW Agent is responsible for securing access to private property required for fiber network deployment, including Homeowners Association (HOA) approvals and private easements. This role serves as a key liaison between Legal, Engineering, Market Planning, and Construction teams to ensure all required agreements are obtained, documented, and accurately tracked. The position requires proactive engagement with HOAs, property owners, and stakeholders to support timely project execution and minimize deployment risk.

Requirements

3–5+ years of experience in right-of-entry (ROE), site acquisition, real estate, or telecom permitting
Experience negotiating easements, site access agreements, or property rights
Strong understanding of OSP construction processes and fiber deployment preferred
Familiarity with HOA structures, property management, and community engagement
Experience working with systems such as Site Tracker, Vetro, or similar platforms preferred
Strong organizational, documentation, and reporting skills
Excellent verbal and written communication skills
Ability to manage multiple markets and priorities simultaneously
Strong negotiation and stakeholder management skills
High attention to detail and documentation accuracy
Ability to navigate complex stakeholder and legal environments
Proactive, solutions-oriented mindset
Strong accountability and follow-through

Nice To Haves

Strong understanding of OSP construction processes and fiber deployment
Experience working with systems such as Site Tracker, Vetro, or similar platforms

Responsibilities

Secure access agreements within private communities, including HOAs, multi-dwelling units (MDUs), and individually owned properties
Negotiate and obtain private easements and right-of-entry (ROE) permissions as required for construction
Coordinate closely with Legal on agreement structure, review, and execution (including easement, MDU, and site access agreements)
Serve as the primary point of contact for HOA boards and property owners throughout the approval process
Attend HOA board meetings and community meetings to present project scope, benefits, and construction impacts
Conduct one-on-one meetings with homeowners when individual approvals are required
Address property owner concerns and escalate issues as needed
Build and maintain positive relationships with community stakeholders to support long-term expansion efforts
Partner with Engineering to ensure access approvals align with design requirements and routing
Collaborate with Market Planning, Construction, and PMO teams to support project timelines and sequencing
Work closely with Legal and leadership to resolve complex access challenges or escalations
Accurately document all HOA approvals, easements, and access agreements in Site Tracker and Vetro
Ensure all records are complete, consistent, and align with project data requirements (critical to downstream reporting and forecasting accuracy)
Maintain organized documentation including signed agreements, correspondence, and approval status
Provide frequent, timely updates to leadership on access status, risks, and delays
Track approval status across all assigned markets and ensure alignment with project schedules
Identify risks related to access delays and proactively communicate mitigation plans
Ensure compliance with internal processes and documentation standards
Support audits and reporting requirements tied to permitting, funding, or regulatory compliance