Roving Leasing Consultant

COVE PROPERTY•Towson, MD

7d•$24 - $25•Hybrid

About The Position

The Roving Leasing Consultant is a key member of the Cove Support Team, providing operational, leasing, and marketing support across Cove Property Management's portfolio. This role is for individuals who thrive in dynamic environments, enjoy variety, and are passionate about helping communities succeed. The consultant travels to assigned communities to provide temporary coverage, support lease-up efforts, assist during staffing transitions, strengthen occupancy performance, and contribute to special projects. This ensures consistent exceptional service and resident experience. The ideal candidate is adaptable, customer-focused, highly organized, and able to quickly integrate into different teams while maintaining consistency in leasing standards, operational processes, and company culture.

Requirements

High school diploma or equivalent required
Previous apartment leasing, hospitality, retail sales, or customer service experience preferred
Strong communication, organization, and relationship-building skills
Self-motivated with excellent time management abilities
Comfortable adapting to new teams, communities, and priorities
Proficient with Microsoft Office; Yardi experience preferred
Ability to work independently while collaborating effectively with multiple teams
Must possess a valid driver's license, reliable transportation, and an acceptable driving record

Nice To Haves

Yardi experience preferred

Responsibilities

Professionally greet, qualify, and engage prospective residents through phone, email, text, and in-person interactions
Conduct community tours showcasing apartment homes, amenities, and neighborhood features
Guide prospects through the leasing process from initial inquiry through move-in
Process rental applications and prepare lease documents accurately and efficiently
Ensure apartment homes are move-in ready by coordinating with maintenance teams
Maintain consistent follow-up with prospects to maximize leasing conversions
Assist communities in achieving occupancy, leasing, and renewal goals
Travel to assigned Cove communities based on business needs
Provide coverage during vacations, leaves of absence, staffing vacancies, training periods, and peak leasing seasons
Support lease-up communities, grand openings, acquisitions, and special operational projects
Quickly learn community-specific procedures while maintaining Cove's company standards
Assist with operational priorities as assigned
Share best practices and contribute ideas that improve consistency and performance across the portfolio
Execute marketing initiatives that generate qualified traffic
Assist with outreach marketing, resident referral programs, employer partnerships, and local networking opportunities
Create and support engaging social media content in accordance with Cove's brand standards
Monitor competitor activity and market conditions to support leasing strategies
Ensure leasing offices, model apartments, and tour paths consistently reflect Cove's quality standards
Deliver exceptional customer service to prospects and residents
Support resident retention through renewal conversations and resident engagement initiatives
Assist with resident events and community programming
Respond professionally and promptly to resident concerns while partnering with on-site teams to provide solutions
Utilize Yardi and other company platforms to accurately document prospect traffic, leasing activity, resident communications, and reporting
Maintain complete and accurate records
Ensure compliance with Fair Housing laws, company policies, and applicable state and local regulations
Complete additional operational or administrative assignments as needed