Roving Automotive Service Advisor - Multi Shop Coverage
About The Position
At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $104,000 - $185,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with benefits that are best in class: 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two Best in Class Benefits – Medical, Dental, Vision, wellness program and more! 401K Matching $1 to $1 up to 6% annually Tuition reimbursement for ASE Certifications State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins A free AAA Membership and numerous employee discounts Trusted Brand for over 120 years with 65 Million+ members in North America Closed Sundays Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Requirements
- High School Diploma or GED required
- 3-5 Years experience
- Valid driver’s license and current 39 month driving record required
- Previous sales and service advisor experience required.
- Required to travel to various auto repair locations as part of the regular duties of the position with company provided car.
Responsibilities
- First line sales agent for customers' vehicles. Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status. Required to collect payment, open and close cashier process. Required to provide service advisor responsibilities at any auto repair location as needed.
- Respond to customer concerns or complaints and escalate to management complaint the advisor is unable to resolve. Answer incoming phone calls to schedule service appointments, follow-up calls to customer regarding repair status, outbound calls to prior and/or customers regarding service.
- Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.
- May perform other duties as assigned.
Benefits
- 11 Paid Holidays
- Up to 17 days PTO first year - start earning day one, 22 days off in year two
- Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
- 401K Matching $1 to $1 up to 6% annually
- Tuition reimbursement for ASE Certifications
- State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins
- A free AAA Membership and numerous employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
