Automotive Service Advisor
About The Position
We’re looking for an Automotive Service Advisor to join our growing team — no prior automotive experience required! If you have a background in retail or customer service and are ready to take the next step in your career, we’ll provide the training you need to succeed. If you’re customer-focused, motivated, and eager to build a rewarding career in the automotive industry, apply today and start your journey with us! The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.
Requirements
- Prior Automotive Service Advisor experience preferred (two years minimum), but open to candidates of all experience levels.
- Excellent customer service and communication skills.
- Friendly, professional, and team-oriented attitude.
- Strong interpersonal skills with a focus on problem-solving.
- Commitment to delivering an exceptional customer experience.
- Valid driver’s license with an acceptable driving record.
- 18 years or older required
- All potential employees must pass pre-employment testing including a background check and drug screen
Responsibilities
- Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
- Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
- Follow the progress of service repairs and provide customers with timely updates.
- Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints.
- Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.
Benefits
- Medical, Dental and Vision Plans
- Short and Long-Term Disability
- Paid Holidays & Paid Time Off
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Assistance Plan
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
