Shop Service Advisor

Equipment Experts Inc.•Tacoma, WA

5d•$22 - $27

About The Position

The Shop Service Advisor is responsible for dispatching field technicians to service calls and planned maintenance, accurately invoicing completed work, and estimating additional repairs needed. The Shop Service Advisor plays a crucial role: aligning excellent customer service and dispatch abilities with our customers' need to deliver excellence safely. This position is highly collaborative, internally and externally facing, and requires a high level of customer service and communication skills. About Equipment Experts Equipment Experts, Inc. is proud to have been named one of Seattle Business Magazine's 2023 and 2024 Best Companies to Work For! https://seattlemag.com/best-companies/sizes/small Our company operates most of its service work around the Puget Sound area and has performed occasional service work in neighboring states including Alaska, Oregon, Idaho, and Utah. Equipment Experts' mission is to drive our customers' ability to deliver excellence safely, impacting people through the power of production. We work on a wide variety of equipment from diesel trucks, forklifts, heavy equipment, aerial equipment, air compressors, and generators. Our core values are the backbone of our business and guide our hiring process: we operate with Safety, Integrity, Communication, Alignment, Accountability, and are Results oriented.

Requirements

High School Diploma/GED
Ability to read and comprehend technician service order write ups
Ability to transfer basic understanding and knowledge about mechanical systems between different types of equipment
Demonstrated analytical, problem solving, and decision-making ability
Ability to thoroughly document customer concerns and service order updates
Ability to effectively utilize company computer, email, and IP phone system
Ability to take rotating on call shift (phone only) for emergency dispatch of established customers
Being an accountable, punctual, and dependable team member
Having a basic understanding of system function on a machine
Having an intuitive approach to problem solving

Responsibilities

Dispatching field technicians to service calls and planned maintenance
Accurately invoicing completed work
Estimating additional repairs needed
Communicating in both a timely and effective manner
Maintaining a clean and organized work environment
Conducting follow up with customers and technicians on pending jobs and finding solutions to move forward
Documenting service order updates in real time