Routing Specialist- Non Special Education Transportation

Wake County Public School System • Cary, NC

12d • Hybrid

About The Position

The Routing Specialist develops non-special education transportation bus stops, runs, and routes using the Transportation Information Management System (TIMS), a GIS-based computer-assisted school bus routing system. The role applies Wake County Public School System (WCPSS) Board policies and departmental practices to provide efficient, on-time transportation services to students. It uses a GPS-based Automated Vehicle Location (AVL) system to evaluate route performance and conducts audits to verify efficiency. The position collaborates with district field operations administrators, processes parent appeals, and maintains transportation data and reports. The role is based in a professional office environment at Crossroads III in Cary, North Carolina, and is eligible for a hybrid telework workweek.

Requirements

• Extensive knowledge and understanding of WCPSS policies and procedures relating to general pupil transportation.
• Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint, and Google Apps.
• Knowledge of WCPSS Transportation systems and processes.
• Strong problem-solving skills.
• Ability to read and interpret maps.
• Ability to be adaptive and a self-starter.
• Ability to organize and analyze information to identify problems and devise solutions.
• Ability to provide outstanding customer service and ensure customer satisfaction.
• Ability to communicate clearly and concisely in oral and written form using a variety of communication techniques and tools.
• Ability to establish and maintain effective working relationships with school system staff, contractors, external agencies, and vendors.
• Post-secondary coursework in computer program courses, or four years of technical computer system and data entry experience, or school transportation experience or equivalent experience in logistics.
• An equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job.
• Must hold and maintain a valid motor vehicle operator’s license according to State of North Carolina requirements.

Nice To Haves

• Experience working with TIMS and AVL.
• Experience designing and implementing large-scale school bus routes and schedules.
• Logistics experience in vehicle fleet routing and scheduling.

Responsibilities

• Use TIMS to develop non-special education transportation bus stops, runs, and routes.
• Use a GPS-based AVL system to evaluate non-special education stops, runs, and routes and conduct audits to verify efficiency.
• Collaborate with District Field Operation Administrators in assigned districts to implement the optimal routing system.
• Review and process non-special education transportation parent routing and stop appeals with the Senior Administrator and Operation Administrator.
• Maintain daily, weekly, and monthly reports to keep transportation data current.
• Keep current on district geographical structure.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed