Routing & Dispatch Lead

Carters Inc.•Braselton, GA

8d•Onsite

About The Position

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, SkipHop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. The Lead Routing & Dispatch Coordinator is a working-lead role that supports the daily execution of routing and dispatch operations while assisting the Routing & Dispatch Supervisor with operational oversight. This position plays a key role in ensuring the accurate, timely, and efficient movement of freight through effective load planning, dispatch execution, and real-time issue resolution. As a hands-on operational lead, this role serves as a primary point of contact for drivers, carriers, and internal stakeholders, providing guidance to team members while reinforcing processes, service standards, and compliance expectations. The Lead serves as coverage for the Supervisor when needed and supports workflow coordination, escalations, and team development in a fast-paced environment. This role is based in our Braselton distribution center, an on-site work environment.

Requirements

2+ years of experience in transportation, routing, dispatch, or distribution center operations.
Prior experience in a lead, or supervisory support role

Nice To Haves

Strong working knowledge of routing systems, dispatch processes, and transportation operations.
Proficiency in Microsoft Office (Excel, Outlook, Word) and transportation or warehouse management systems.
Demonstrated ability to lead, coach, and support team members in a fast-paced, operational environment.
Strong problem-solving, decision-making, and organizational skills.
Excellent written and verbal communication skills.
Ability to multitask, prioritize competing demands, and adapt quickly to changing business needs.
High level of accuracy, attention to detail, and accountability.
Flexibility to work varied schedules based on operational needs.
Reliable attendance and a strong sense of ownership and follow-through.

Responsibilities

Serve as the primary point of contact during the Supervisor’s absence, supporting daily routing and dispatch operations.
Assist with shift planning, workload distribution, and operational readiness to ensure coverage and service continuity.
Provide day-to-day guidance, direction, and real-time support to Routing & Dispatch Administrators and associates.
Support onboarding, training, and ongoing coaching of team members to reinforce performance expectations and best practices.
Monitor productivity, service levels, and workflow execution; escalate risks or issues to leadership as needed.
Reinforce compliance with company policies, safety requirements, and operational procedures.
Assist leadership with performance feedback and contribute to associate evaluations as requested.
Coordinate daily routing and dispatch activities to support efficient load planning and on-time delivery performance.
Dispatch drivers and carriers, assign loads, and communicate schedules, updates, and changes throughout the operating day.
Monitor route execution in real time and proactively adjust plans to mitigate delays, capacity constraints, or service disruptions.
Act as an escalation point for complex routing, dispatch, or service-related issues, driving timely resolution.
Maintain clear and professional communication with customers, carriers, and internal teams regarding shipment status and exceptions.
Ensure all dispatch documentation, system updates, and tracking activities are completed accurately and on time.
Schedule and route customer orders in alignment with service level agreements (SLAs) and customer-specific requirements.
Oversee the full load lifecycle, including load creation, routing purchase orders, tracking, and closure.
Ensure compliance with routing guides, account requirements, and SCAC code maintenance.
Prepare, review, and validate daily, weekly, and monthly transportation and operational reports.
Identify opportunities to improve routing efficiencies, service performance, and cost control.
Partner with leadership to support continuous improvement initiatives and process enhancements.
Maintain a safe, organized, and efficient work environment aligned with operational standards.