Routing Coordinator

Leggett & Platt•Salisbury, NC

2d•Onsite

About The Position

We, at Leggett & Platt Inc., are searching for a Routing Coordinator within our Customer Service team to help support our Flooring business. Did you know Leggett & Platt Inc. is the largest manufacturer of carpet cushion and hard surface underlayment in the United States? Our Flooring businesses manufacture and distribute foam-, rubber-, and fiber-based flooring underlayment for residential and commercial use. Our flooring underlayment products provide support, cushioning, and noise reduction under virtually any finished flooring material in your home or business. If you join our team, your work will ensure people across the world have a little more comfort in their lives. As a Routing Coordinator, you will have the opportunity to play a key role in the flow of orders between Sales, Production, Shipping, and Traffic. Your contributions will have a direct impact on the business by ensuring accurate order processing, efficient routing, and exceptional customer communication. The team you will be working with is collaborative, detail‑oriented, and service‑driven, and values strong communication, problem‑solving, and teamwork.

Requirements

Strong attention to detail and organizational skills
Ability to coordinate across multiple departments in a fast‑paced environment
Excellent communication and customer service skills
Proficiency with basic computer programs (Excel, Word)
Ability to learn internal systems and processes
Commitment to accuracy, safety, and process compliance

Nice To Haves

Experience in customer service, logistics, routing, or manufacturing
Familiarity with PC Miler, Workday, or similar systems
Prior experience coordinating between production, traffic, and customer service teams

Responsibilities

Process order acknowledgements and manifest orders received from 1701 Coordinators
Coordinate with Traffic, Scheduling, and Production teams on load requirements, changes, cancellations, and special delivery needs
Confirm orders with customers, including delivery hours, receiving contacts, and COD requirements
Route trucks, assign orders to correct routes, and calculate mileage and hours using PC Miler
Run daily open‑order reports and verify all orders received at the branch
Maintain and update customer information spreadsheets
Assist with phone coverage and general customer service needs
Enter orders into mold scheduling and maintain daily mold schedules
Run production labels and revise schedules as needed
Ensure accurate documentation, filing, and confidentiality
Support safety, housekeeping, and compliance with all Leggett & Platt policies
Identify and report nonconforming products or processes and help implement corrective actions