Routing Coordinator, Telecom (Drop Bury)

TAK Broadband•Houston, TX

3d•$18 - $22•Remote

About The Position

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We have an exciting opportunity for a Routing Coordinator to join our team. In this role you will assist the drop bury teams with requesting utility locates, dispatching and answer calls from technicians in the field and assist with administrative duties such as data entry and reporting. The ideal individual would be a conceptual thinker with a strong attention to detail and superb organizational and time management skills. This position will be working from your home office but required to reside in the Houston area and be available to work from our Houston office located at 7415 Empire Central Drive, Houston TX 77040 upon request (as needed) Why TAK? Full Time: Monday - Saturday (40 hrs per week between the hours of 9am - 8pm) Saturdays are required (will have off one day during the week) Paid Weekly Compensation: $18 - $22 per hour, DOE Full Benefits Package (Medical, Dental & Vision) Paid Time Off 401(k) with Company Match! 25K Company Paid Life Insurance Independent Work & Team Collaboration Career Development & Advancement Opportunities! The Role Utilize internal systems and software to monitor and assist in Field Technician daily routing objectives Evaluate, identify, and provide feedback on technician routing, start times and production optimizations opportunities Continuous evaluation and recalibration of technician job disbursements Actively participate in the Net Promoter System; joining huddles, making call backs, driving increased customer and team member feedback Act as liaison between internal and external teams; communicating with technicians, business partners, customers, end users etc. Build and foster relationships with external business partners; utilizing business partner systems, acting as point of contact and aiding with routing objectives Act as point of escalation for customer concerns and needs; handling with urgency and professionalism Complete daily reporting on various data points, complete additional ad hoc reporting as needed Strive to provide the best customer service experience every day; act as a TAK brand ambassador providing support and potential solutions with confidence Other duties as assigned

Requirements

1+ year(s) of dispatch, routing, workforce management, customer service and/or administrative support experience required
Proficient with Microsoft Office Suite, especially Excel
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent customer service, time management, problem-solving and troubleshooting skills
Ability to self-motivate and adapt to change quickly
Ability to build and maintain positive relationships with internal and external customers
Ability to give feedback; positive and negative when needed
Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Nice To Haves

Prior workforce management software, GPS solutions and employee communication experience a plus

Responsibilities

Utilize internal systems and software to monitor and assist in Field Technician daily routing objectives
Evaluate, identify, and provide feedback on technician routing, start times and production optimizations opportunities
Continuous evaluation and recalibration of technician job disbursements
Actively participate in the Net Promoter System; joining huddles, making call backs, driving increased customer and team member feedback
Act as liaison between internal and external teams; communicating with technicians, business partners, customers, end users etc.
Build and foster relationships with external business partners; utilizing business partner systems, acting as point of contact and aiding with routing objectives
Act as point of escalation for customer concerns and needs; handling with urgency and professionalism
Complete daily reporting on various data points, complete additional ad hoc reporting as needed
Strive to provide the best customer service experience every day; act as a TAK brand ambassador providing support and potential solutions with confidence
Other duties as assigned