Dispatch Coordinator, Telecom (Drop Bury)

TAK Broadband•Memphis, TN

6h•$18 - $22•Remote

About The Position

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We have an exciting opportunity for a Dispatch Coordinator to join our Drop Bury team. In this role you will assist the drop bury teams with requesting utility locates, dispatching and answer calls from technicians in the field and assist with administrative duties such as data entry and reporting. The ideal individual would be a conceptual thinker with a strong attention to detail and superb organizational and time management skills. This position can be worked remotely from your home office

Requirements

1+ years of dispatching, service industry support or customer service experience
Good verbal, written and interpersonal communication skills
Professional demeanor
Strong analytical problem-solving skills
Ability to focus on specialized tasks, engaging in customer communications
Self-motivated with the ability to work independently and multi-task
Flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business
Must have a quiet workspace and strong internet
Ability to wear telephone headset
Ability to work independently
Ability to work seated for prolonged periods of time
Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Responsibilities

Dispatch and assign service requests to installation and service technicians based on skill set, availability, travel time, and service level requirements
Act as liaison between technicians, customer service teams, and customers to ensure clear communication and job completion
Optimize daily routes and schedules to drive field productivity and meet MSO requirements
Monitor job progress, adjust assignments as needed, and address scheduling conflicts, overbooking, or inefficiencies
Make outbound calls to customers to confirm, update, or reschedule appointments
Maintain accurate service records and customer history; input and manage data in CSG, WFX, ACSR, and Penguin systems
Request utility locates as required
Close work orders using proper codes and verify completion, including reviewing failed or missed jobs
Provide customer support to resolve service issues and prevent unnecessary service calls
Escalate dispatch challenges to leadership as needed
Perform other duties as assigned

Benefits

Full Time: Sun - Sat (40 hrs per week between 8am - 7:30pm)
Must be able to work one weekend day (Sat or Sun) - will have off 1 day during the week
Paid Weekly
Compensation: $18 - $22 per hour, DOE
Full Benefits Package (Medical, Dental & Vision)
Paid Time Off
401(k) with Company Match!
25K Company Paid Life Insurance
Independent Work & Team Collaboration
Career Development & Advancement Opportunities!