Routing and Dispatch Coordinator

UGI Corporation•Hartford, VT

About The Position

The Routing and Dispatch Coordinator will be responsible for the daily scheduling, routing, and dispatch of both delivery drivers and service technicians in supported locations to ensure the efficient distribution of propane and optimal utilization of field resources. This role will leverage route optimization software and work closely with District Operations, Customer Experience teams, and regional leadership to create efficient routes and schedules that meet/exceed operational metrics while maintaining exceptional customer service. The Routing and Dispatch Coordinator will serve as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and reporting tools and dashboards associated with these functions.

Requirements

Prior experience with driver routing and/or technician dispatching required.
Excellent interpersonal and customer service skills.
Balances operational efficiency with technician, driver, and customer needs.
Strong analytical mindset with ability to translate data into actionable results.
Detail-oriented problem solver with high accuracy standards.
Act as subject matter expert for route planning processes and scheduling optimization.
Strong analytical skills with proven ability to solve problems and translate data into actionable results.
Knowledge of safety and DOT protocols.
Strong understanding of field operations with ability to identify and communicate downstream impacts of strategic decisions.
Ability to understand and relate technical requirements for service work.
High School diploma required.
3-5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch.

Nice To Haves

Associate degree preferred.
Multi-location routing and scheduling experience preferred.
Propane experience a plus.
Supervisor or management experience preferred.

Responsibilities

Daily scheduling, routing, and dispatch of delivery drivers and service technicians.
Leverage route optimization software to create efficient routes and schedules.
Work closely with District Operations, Customer Experience teams, and regional leadership.
Serve as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and reporting tools and dashboards.