Route Technician

Accel Entertainment•Wheeling, IL

7d•Onsite

About The Position

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting. The primary responsibilities of this position include, but are not limited to, the execution of daily collection team operational needs. Collection operational needs will include, but are not limited to, VGT collections, Redemption Terminal (RT) Replenishments, and all other areas of cash movement. The primary responsibilities will occur with video gaming/amusement equipment owned/operated by the Company and located in contracted establishments; required to enforce established rules and procedures intended to protect employees and customers and assisting in other areas as needed.

Requirements

Minimum of 21 years of age
A valid driver’s license and maintenance of a satisfactory driving record
Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board
Proficient with Microsoft Suite, Salesforce, and Outlook
Flexible and willing to work long hours, requires availability for weekends; Overtime approved to meet operational need of department
Commitment to being reliable for working scheduled shifts and being on time
Excellent ethics and integrity
Excellent customer service
High attention to detail
Self-motivated and quick learner
Ability to adapt and understand working components of machines and provide service while on site
Professional demeanor

Responsibilities

Provide and maintain an exceptional customer experience with location staff and patrons
Be timely and punctual for both work and route schedule
Communicating and maintaining proper equipment needs for route teams and collection vans
Delivering and collecting cassettes/cans to and from customer locations per the assigned route schedule, using a company provided vehicle
Unload and deliver cassettes/cans to processing room following route
Required to Drive efficiently and effectively during scheduled routes
Assisting with additional replenishments (RT or ATM), VGT collections, or any other cash item needs
Knowledge of the working components of equipment (VGTs, RTs, ATMs, Amusement devices, etc.)
Effectively communicates with leadership team of any challenges seen on route
Suggests ways to improve route efficiencies
Organize warehouse space within working area; proactively prepare needs for next day routes
Assisting with Fleet Needs for Collection Vehicles
Lends support to other Collection Regions when Staffing needs arise
Other duties as assigned as to meet the operational needs of the Collection Region