ROUTE SUPPORT SUPERVISOR

Compass Group•Garner, NC

About The Position

The Route Support Supervisor supports daily Vending and Market operations by coordinating route coverage, training and developing drivers, supporting route planning, and ensuring branch initiatives and performance targets are successfully executed. Canteen combines food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen.

Requirements

Routes are fully staffed and serviced as scheduled.
PTO coverage is planned in advance.
New drivers are trained and prepared to independently operate their routes.
Performance issues are identified and addressed through coaching and retraining.
Monthly KPI and Cash-In on Growth targets are achieved.
Branch projects and initiatives are completed on time.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Responsibilities

Train and onboard new Market and Vending drivers.
Conduct route rides and ensure drivers are prepared to independently manage their routes.
Partner with Route Managers to retrain and coach drivers with performance opportunities.
Reinforce expectations for service, merchandising, inventory, scanning, safety, and customer service.
Coordinate and communicate daily route coverage for utility drivers.
Partner with Route Managers to proactively plan coverage for upcoming PTO, vacancies, and other staffing needs.
Ensure coverage plans are in place to minimize missed routes and service disruptions.
Participate in route planning and coverage meetings.
Track key operational KPIs and partner with Route Managers to address performance gaps.
Support achievement of monthly Cash-In on Growth targets and other branch goals.
Monitor route execution, training progress, and operational compliance.
Coordinate and support branch initiatives, route changes, new account launches, equipment moves, and other operational projects.
Track assigned projects to ensure they are completed accurately and on time.
Communicate progress, challenges, and outstanding actions to branch leadership.