Route Service Supervisor - UniFirst Canada

UniFirst • Calgary, AB

2d • Onsite

About The Position

At UniFirst, we Always Deliver—for our customers and our people. As a Route Service Supervisor you’ll lead and work alongside a team of Route Service Representatives who service a diverse portfolio of customers each day, from small family-owned businesses to large corporate locations. This is an entry-level supervisor opportunity designed for career-minded individuals eager to grow, develop leadership skills, and advance within a stable, customer-focused organization.

Requirements

• Must be at least 21 years of age with a valid driver’s license, a clean driving record, and reliable transportation.
• Must meet all Ministry of Transportation requirements.
• High school diploma or CAEC is required.
• Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• A hands-on, relationship-focused supervisor who isn’t afraid to roll up their sleeves to support the team and, most importantly, the customer.
• Enjoys working closely with a team of Route Service Representatives, providing guidance, support, and mentorship as they grow in their roles.
• Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Nice To Haves

• Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred.

Responsibilities

• Oversee the training and development of a team of Route Service Representatives
• Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands-on support while assessing performance and customer satisfaction and loyalty.
• Respond to customer service requests in a timely and professional manner
• Negotiate customer contract renewals
• Build and maintain strong relationships with customers and team members
• Collaborate closely with leadership and management to deliver best-in-class customer service and product programs

Benefits

• Competitive wages
• RRSP with company match
• Profit sharing
• Health and life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through our SCP program
• Continuous training and growth opportunities
• A supportive and inclusive workplace rooted in a strong sense of community
• Monday–Friday daytime schedule, no nights or weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED