Route Service Representative - Republic San Diego

Atm Jobs•San Diego, CA

1d•Onsite

About The Position

The Route Sales position is primarily responsible for customer service as a Route Service Representatives of ATM (Republic), a textile rental service organization focused on hospitality, food & beverage and healthcare related offices and clinics. Drivers will be driving standard trucks. Continuous training and accountability of the respective route are the key result areas for success. Other responsibilities include resolving issues with customers, offering new product and services promotions, service methods development, assuring effective customer service is provided and participate in the overall development of the Customer Service Team. Works directly with the supervision of the Service Team Leaders and the Customer Service Manager.

Requirements

Driver's License (Required)
Ability to commute/relocate to San Diego, CA before starting work (Required)
Sales: 1 year (Preferred)
Driving Experience: 5 years (Preferred)
Customer service: 1 year (Preferred)

Nice To Haves

High school diploma or equivalent (Preferred)

Responsibilities

Customer service as a Route Service Representative
Driving standard trucks
Continuous training and accountability of the respective route
Resolving issues with customers
Offering new product and services promotions
Service methods development
Assuring effective customer service is provided
Participate in the overall development of the Customer Service Team
Communicate efficiently with all pertinent departments
Be a good listener to the customer and work team
Flexible to the ever-changing market climate
Understand new products, pricing strategies, and other processes when appropriate
Maintains and reviews service effectiveness records
Assures that good housekeeping practices are maintained in service office area and vehicles
Works with other Team Members to solve mutual problems
Keep updated Route Notes
Renew all accounts where agreements are expired
Look for opportunities to grow routes (internally & externally)
Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day
Understand and know how to write an Addendum to Service correctly/Pink Form/Agreement and any other pertaining paperwork to take care of the route
Responsible and Respectable behaviors to customer and service team
Maintain good housekeeping practices in company vehicles and work area
Maintain good appearance (grooming habits, clean shaven or neat facial hair, hats should be worn correctly, black shoes, black socks, and shirts tucked in etc.)
Work well with others and have a Teamwork approach
Maintain a good standing driving record
Maintain a learning desire on a daily basis
Problem solve while at accounts