Route Service Representative - UniFirst

UniFirst • Baltimore, MD

1d • Onsite

About The Position

As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route. You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you’re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. At UniFirst, we Always Deliver —for our customers and our people.

Requirements

• Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• Meet all Department of Transportation (DOT) requirements, including a physical exam.
• High school diploma, GED, or military service required.
• Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
• Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.
• Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care.
• Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth.
• Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time.

Nice To Haves

• Prior experience in customer service, route sales, or delivery, roles is a plus!

Responsibilities

• Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
• Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
• Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
• Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
• Maintain a Predictable Schedule: Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust.

Benefits

• Competitive wages
• 401(k) with company match
• Profit sharing
• Health and life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through our SCP program
• Continuous training and growth opportunities
• A supportive and inclusive workplace rooted in a strong sense of community
• Monday–Friday daytime schedule, no nights or weekends
• A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED