Route Service Manager - UniFirst

UniFirst • Pontiac, MI

20h • Onsite

About The Position

UniFirst is seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. This role requires an individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow customer satisfaction within their UniFirst Location. The ideal candidate is a results-driven, relationship manager who isn’t afraid to roll up their sleeves and help the team and, most importantly, the customer. They will enjoy working with their own team of Route Service Representatives and Route Service Supervisors that need help and support as they develop in their own role. Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.

Requirements

• High School Diploma or GED
• Prior customer service experience
• Ability problem solve and handle a variety customer service situations
• Ability to negotiate, train, coach and lead a team
• Strong computer proficiency (MS Office)
• Excellent verbal & written communication skills
• 21 years of age
• Valid non-commercial driver’s license in the state of residence
• Must meet pre-employment DOT physical requirements
• Physically capable of lifting up to 50 pounds

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
• Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
• Collaborate closely with location management team to provide the best customer service and product programs
• Negotiate customer contract renewals

Benefits

• 401K with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Direct Payroll Deposit
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Bonuses
• Quality skills training designed to enhance performance and assist with career potential and advancement
• Career mobility with fast-track to success
• Significant avenues for personal development and growth
• No nights or weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees