Route Service Manager

HireLive•Stratford, CT

1d•Onsite

About The Position

UniFirst is seeking a Route Service Manager to join our team! The Route Service Manager will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family-owned businesses to major corporate locations. This is an entry-level management position for a career-minded individual interested in advancement.

Requirements

A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help out the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles
An individual ready to learn and work to become a customer service and loyalty expert
High school diploma or GED, some college is a plus
21 years of age
Valid non-commercial driver’s license in the state of residence
Reliable transportation
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Communication and language skills
Basic computer proficiency
Driving License (Required)

Nice To Haves

Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred
Route Driving: 1 year (Preferred)
Route Service: 1 year (Preferred)

Responsibilities

Oversee the training and development of a team of Route Service Representatives
Respond to service requests
Negotiate customer contract renewals
Build strong relationships with your customers and team
Work closely with all other leadership and management team members to provide the best customer service and product programs
Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep’s performance and their customers’ level of satisfaction and loyalty.