Route Service Manager - UniFirst (Milan, IL)

UniFirst•Grundy Center, IA

4d•Onsite

About The Position

UniFirst is seeking a Route Service Manager to lead a team of Route Service Supervisors and Route Service Representatives. This role involves managing a team that delivers services to a diverse customer base, from small businesses to major corporations. The Route Service Manager is responsible for driving customer satisfaction, account growth, and profitability for their location. The company emphasizes a strong family culture, offers significant career mobility and personal development opportunities, and provides quality skills training. This position does not require working nights or weekends.

Requirements

Business savvy with a focus on increasing profit and customer satisfaction
Results-driven, relationship manager willing to support the team and customers
Ability to work with and support a team of Route Service Representatives and Route Service Supervisors
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED
Prior customer service experience
Ability to problem-solve and handle various customer service situations
Ability to negotiate, train, coach, and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver’s license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds

Nice To Haves

Bachelor's degree preferred

Responsibilities

Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with customers and elevate the team's customer satisfaction levels
Collaborate closely with the location management team to provide excellent customer service and product programs
Negotiate customer contract renewals