ROUTE SCHEDULER & ACCOUNT MANAGER - TAMPA, FL

Compass Group•TAMPA, FL

1d•$68,000 - $72,000•Onsite

About The Position

The Route Scheduler is responsible for planning, coordinating, and optimizing daily routes for Smart Service, Office Coffee Service (OCS), Vending, and Micro Market operations. This role works closely with drivers, Customer Service Managers (CSMs), and leadership to ensure efficient route execution, maximize customer service levels, and support operational excellence. The Customer Service Manager (CSM) is responsible for delivering exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns. The CSM works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations. The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.

Requirements

Previous route driver, route planning, dispatch, logistics, or scheduling experience preferred.
Experience in vending, office coffee service, foodservice distribution, or related industries is a plus.
Strong computer skills, including Excel and the ability to learn new software and technology platforms.
Experience utilizing route scheduling or dispatch software preferred.
Strong analytical, organizational, and problem-solving skills.
Excellent communication skills with the ability to interact effectively with drivers, management, and cross-functional teams.
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
Ability to lift to 50 pounds on an occasional basis.
High school diploma or GED required.
Strong leadership skills with experience managing, mentoring, and developing frontline teams
Experience managing employee performance, including goal setting, coaching, and corrective action
Experience training, onboarding, and developing employees to achieve business and customer service objectives
Route management, retail or food & beverage management, and merchandising experience is preferred
3 years driving experience required
Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
Preferred 3+ years’ experience in a customer service position, or a minimum of 2 years of related experience
Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
Excellent communication skills required
Must be able to travel to client sites
Must be passionate about providing world class service to our clients and customers
Must be able to lift 50 lbs. on a consistent basis

Nice To Haves

A bachelor’s degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable

Responsibilities

Coordinate and manage daily route schedules for Vending, OCS, Smart Service, and Micro Market operations.
Utilize Cantaloupe scheduling software to optimize routes, improve efficiency, and ensure timely customer service.
Manage route merchandising activities utilizing Cantaloupe merchandising tools.
Communicate daily with drivers, CSMs, and operations teams regarding route changes, schedule adjustments, merchandising updates, missed picks, and service exceptions.
Monitor route performance and identify opportunities to improve productivity and service delivery.
Provide daily updates and performance insights to management.
Maintain accurate scheduling records and ensure route information is updated in company systems.
Assist with special projects and perform other duties as assigned.
Responsible for site visits and client retention
Assist branches with grand openings
Ensure we are compliant with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.)
Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.