Route Sales & Service Technician Level III

CertaSite•Troy, MI

About The Position

We are looking for a route sales & service level II technician who has a passion for the customer and life safety. The perfect candidate loves people, is sales oriented and can successfully perform inspection,?installation, testing, service, and repair required on fire extinguishers, exit/emergency lights, and kitchen hood suppression systems. This includes confirming compliance?with applicable life-safety and fire-safety requirements as mandated by standards and codes, manufacturers requirements, federal, state and local ordinances, customer requirements, and the expectations and requirements of the company. This is a fast paced and demanding role with high visibility within the company. COMPANY PERKS Eligible to participate in the Technician Equity Bonus Program. compensation is based on experience and certifications Level up training program Education & Certification reimbursement program Referral bonuses starting at $1,000 per referral Comprehensive medical plan options, including dental and vision 401K plan with company match Generous paid time off, paid holidays, and paid parental leave Management opportunities Opportunities for overtime with incentives Company giveaways Opportunities for community service and charity involvement Work at a mission-driven company, focused on people Continued growth and expansion into new markets and products and services

Requirements

3+ years of route sales and service experience in the fire life safety industry with a concentration in extinguishers, e-lights, and hood suppression systems
Design and install restaurant fire suppression systems preferred
Must possess the ability to calculate basic math including fractions, decimals and percentages
Must possess the knowledge and ability to understand and operate basic computer functions, operating systems and software applications such as Windows, Word, Apple IOS, Android and Outlook. In addition, required to learn and use industry specific devices and software
Must currently have a valid U.S. driver's license

Nice To Haves

5+ years of route sales and service experience in the fire life safety industry with a concentration in extinguishers, e-lights, and hood suppression systems
Acute attention to detail
Strong mechanical and technical aptitude
Highly organized and detail-oriented
Problem-solving skills
Excellent verbal and written communication and interpersonal skills

Responsibilities

Perform inspection, testing, service, and repairs as required for fire extinguishers, exit/emergency lights, and pre-engineered suppression systems, such as six-year maintenance, hydrotest, recharge, battery replacement, bulb replacement and other services and repairs as mandated by Standards and codes, manufacturers requirements, federal, state and local ordinances, and procedures, customer requirements, and expectations and requirements of company
Troubleshoot and perform service and repair of fire extinguishers, exit/emergency lights, and kitchen hood suppression systems
Record and document all inspections, repairs, discrepancies, and recommendations either electronically or manually
Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns
Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies, necessary to perform the job
Maintain equipment and tools necessary to safely perform job
Evaluate customer site for additional equipment and services that customer may require
Work in compliance with the Company's safety program
Discuss deficiencies noted with customer, explaining the problem and its resolution
There may be situations which require work on nights, weekends, and/or holidays. For some locations, these demands will be more frequent or required than others.
Must be comfortable with heights, working on ladders or lifts, or in confined spaces