Route Sales Associate

Farmer Brothers•Denver, CO

2d•$19 - $24•Onsite

About The Position

The Route Sales Associate provides route relief as required and is responsible for providing great customer service. When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. Sells and delivers coffee, tea, and related products to customers as assigned. When not covering a route, the RSA works in the warehouse, completing all warehouse duties as assigned, to include, but not limited to, inventory processes, loading and unloading deliveries, and pulling orders. Typical Work Schedule: Monday - Friday, 7:30 am - 4:00 pm, overtime when required, some overnight travel required to cover vacations. Daily report to branch, unless otherwise directed. Work independently with team support. Driving Requirements: Valid Drivers License and clean driving record required. Must be able to complete a successful DOT physical

Requirements

High School Diploma or equivalent required.
Possess a clean and good driving record.
Mechanical aptitude with company hardware and software products.
Proficient in assessing customer needs.
Fully supports and stands behind business goals.
Readily identifies issues, problems or opportunities.
Is aware of impact self has on others.
Uses active listening and communicates effectively with customers or management.
Identifies new opportunities and proactively works to grow the business.
Able to builds rapport and cooperative relationships with customers.
Uses sound business judgement.
Able to work independently with little supervision.
Decision Making skills.
Ability to work effectively with customers and employees.
Able to be Proactive.

Nice To Haves

Route delivery experience a plus.
Customer service background preferred.
Previous foodservice industry experience desired.

Responsibilities

Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
Responsible for escalating customer issues quickly to the ASM (Area Sales Manager) and ensuring customer satisfaction.
Ensure all customers on a daily set schedule receive delivery and service as required.
Manage invoices, inventory, and collections daily when on a route.
Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
Notify Area Route Manager (ARM) of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
Assist ARM on inventory cycle counts, warehouse duties and customer related matters as assigned.
Become familiar with brewing equipment and learn to make basic repairs or adjustments.
Consistently execute the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to drive customer satisfaction and loyalty.
Make sales calls when time and opportunity allows.
May perform other duties as assigned including assisting in warehouse operations, accounts receivable collections, and customer service activities.