Route Relief Utility Driver

Alsco•Spokane, WA

2d•Onsite

About The Position

We are Alsco Uniforms, a company that has been serving customers since 1889 and is a worldwide leader in the uniform and linen rental industry, serving over 350,000 customers in 13 countries. We are seeking driven professionals with ambition to grow within our company. This role supports the Service Department in meeting customer needs through up-selling/cross-selling and providing superior customer service. The main duties involve covering routes and performing service-related tasks as required. The position reports to the District Manager.

Requirements

Have and maintain a valid Drivers License, CDL when applicable and be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
Demonstrate excellent skills in customer service and route sales.
Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
Recognize colors, sizes and types of product and count, add and subtract accurately.

Responsibilities

Perform all responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
Actively participate in promotions and contests, training and audits.
Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
Handle and process customer payments. Keep route paperwork current.
Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
Monitor and report competitive activity. Keep service agreements current and renewed.
Return from route and off load soiled textiles in the receiving area of facility.
Accurately prepare route paperwork and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.