Route Operations Leader
About The Position
The Route Operations Leader is responsible for leading FEG route-based operations across an assigned region. This role provides operational leadership, technical direction, problem-solving support, route performance oversight, warehouse accountability, partner support, and people leadership for multiple Route Technical Managers, Route Technicians, and regional warehouse operations associates. The Route Operations Leader is a peer to the Territory Operations Leader and partners closely with the Vice President of Field Operations, TOLs, and cross-functional leaders where additional support is needed. This role owns the execution model for route-based operations, including route service standards, game readiness, logistics, warehouse support, partner relationships, and regional route efficiency.
Requirements
- Multi-location leadership experience in route operations, arcade/amusement, gaming, vending, field service, logistics, warehouse operations, retail, hospitality, or related industries.
- Strong judgment
- Technical credibility
- People leadership
- Financial discipline
- Ability to solve complex problems across distributed teams and partner locations.
Responsibilities
- Lead route-based operations across assigned routes, warehouses, and partner locations
- Oversee Route Technical Managers and ensure consistent execution of route standards, service response, game readiness, merchandising, partner support, and safety expectations
- Monitor route performance, including game uptime, service response, route completion, repeat issues, inventory accuracy, labor efficiency, and partner satisfaction
- Create operating routines, accountability, and action plans to improve route performance and consistency
- Lead, coach, and develop Route Technical Managers and regional warehouse operations associates
- Support staffing, onboarding, training, performance management, and succession planning for route-based roles
- Serve as a senior problem-solver for complex route, equipment, partner, logistics, warehouse, inventory, and technician execution challenges
- Analyze data and field feedback to identify root causes, remove obstacles, and prevent repeat issues
- Build strong relationships with key partner venues, vendors, and internal support teams
- Partner with the Vice President of Field Operations, Territory Operations Leaders, and field teams where route operations require additional support
- Collaborate with TOLs when route locations intersect with territory responsibilities, partner relationships, or field support needs
- Escalate major risks with recommended solutions and ensure timely follow-up
- Support own regional warehouse operations associated with assigned routes, including receiving, organization, parts control, merchandise flow, game staging, and asset tracking
- Ensure route teams have the parts, tools, games, merchandise, and supplies needed to execute efficiently
- Lead operational readiness for new route location launches, major equipment moves, route expansions, conversions, and special projects
- Improve warehouse processes, inventory accuracy, fleet readiness, delivery logistics, safety, and equipment movement
- Support revenue and profitability by improving game uptime, route productivity, labor efficiency, partner satisfaction, and equipment readiness
- Manage labor, route productivity, warehouse costs, inventory controls, parts usage, vehicle costs, and project execution within assigned areas
- Ensure compliance with FEG policies, partner requirements, driving standards, warehouse safety, and applicable safety requirements
- Run route operations with an owner’s mindset and strong financial discipline
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
