Route Manager

Hall's Culligan Water • Wixom, MI

8d • Hybrid

About The Position

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Hall's Culligan Route Manager, you'll be responsible for driving the success of daily route operations ensuring efficiency, reliability, and outstanding service delivery. This position is key to maintaining strong customer relationships, supporting retention, and contributing to new business growth. With a focus on understanding customer needs, the Route Manager provides tailored product and service recommendations while consistently representing the company with professionalism, enthusiasm, and a commitment to excellence. The goal: to make every customer experience not just positive, but exceptional.

Requirements

• Valid driver's license with no restrictions or limitations.
• Must be at least 21 years of age and able to pass/maintain an acceptable driving record.
• Must be able to safely operate a commercial vehicle up to 26,001 for 8-10 hours daily.
• Strong problem-solving abilities and attention to detail.
• Proficient in using a smart phone and GPS navigation.
• Must remain physically capable, with or without reasonable accommodation, to perform the duties required of this position which includes lifting up to 90lbs on a repetitive basis.
• Must be able to successfully pass criminal background and drug screening, as well as ongoing screening, checks per company requirements.

Nice To Haves

• Leadership characteristics that align with the values of the Hall's Organization.
• Ability to create alignment amongst their own team, as well as the other departments of the dealership.
• Holding staff accountable to in turn drive results.
• Strong business acumen to deeply understand how decisions impact both the customer and the bottom line.
• Champion of customer service culture, ensuring that every team member is keenly focused on delivering a fantastic customer experience.
• Support on attracting, developing, and retaining top talent to build a high-performing, engaged team.

Responsibilities

• Ensure the team is focused on delivering to every customer, every day, without exception.
• Prioritize route completion as the core metric of success.
• Daily monitoring of new customers for accurate routing, product needs, and customer requests.
• Responsible for organizing and assigning daily route directives for route delivery staff.
• Evaluate route delivery employee work practices on an ongoing basis.
• Perform scheduled ride-a longs with all route staff.
• Responsible for ensuring paperwork is completed accurately.
• Analyze stop frequencies based on usage for increased efficiencies.
• Review daily stops for accuracy, proper sequence, and completion.
• Analyze route structures and make recommendations to improve efficiency and reduce operational costs.
• Ensure your team builds and maintains positive customer relationships by delivering prompt, high-quality service and resolving issues quickly.
• Review all customer call-ins and emergencies daily, ensuring completion before end of day.
• Assist in educating team members on success metrics, and align team priorities.
• Have a strong understanding of the products being delivered and the associated proper product handling.
• Provide information about products to staff and customers when necessary.
• Coach route drivers to recognize and act on sales opportunities that align with customer needs - whether equipment, supplies, or upgrades.
• Reinforce the importance of turning routine delivery service into relationship-building moments that can lead to upselling and long-term customer loyalty.
• Ensure full compliance with all DOT regulations by completing and enforcing daily vehicle inspections, maintaining required documentation, and supporting team participation in all required long-term DOT training and certifications.
• Ensures route operations comply with all safety regulations, industry standards, and company policies.
• Leads safety training and enforces protocols to maintain a safe environment for employees and customers.
• Follows incident reporting and investigation protocol, ensuring proper documentation and resolution.
• Responds to emergencies, providing direction to minimize disruption and ensure safety.
• Maintains compliance with legal requirements and safety standards, working with legal and insurance teams as needed.
• Ensures confidentiality of sensitive customer and employee information.

Benefits

• Full-time, Monday-Friday work schedule.
• Paid time off (PTO) at a generous accrual rate.
• Company cell phone, computer, and iPad.
• All necessary office materials and electronic tools.
• Full benefits package, including a 401k with company match, following your introductory period.
• Career advancement opportunities.
• Opportunity to utilize Culligan equipment in your home free of charge!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed