Route Manager

Gold Medal Environmental - Apple Valley Waste Inc • Manassas Park, VA

4d • Hybrid

About The Position

The Route Manager is a frontline operations leader responsible for the safe, efficient, and compliant execution of daily collection operations. This role leads and develops drivers and helpers, ensures consistent service delivery, and drives performance across safety, productivity, and customer satisfaction. As a hands-on field leader, the Route Manager maintains a strong presence in daily operations—monitoring route execution, resolving issues in real time, and holding teams accountable to company standards. This role partners closely with dispatch, maintenance, customer service, and site leadership to ensure reliable, high-quality service and continuous operational improvement.

Requirements

• Plan, assign, and oversee daily route schedules based on service needs, staffing, and equipment availability
• Ensure all routes are completed safely, on time, and in accordance with company standards
• Adjust routes and reallocate resources throughout the day to address call-outs, delays, breakdowns, and service issues
• Review and validate route activity, including driver logs, trip records, and operational documentation
• Ensure timely recovery of missed pickups and service failures
• Lead, coach, and hold drivers and helpers accountable for safety, performance, attendance, and conduct
• Foster a positive, safety-first, and performance-driven team culture
• Support recruiting, onboarding, and training of frontline employees
• Provide ongoing coaching, feedback, and performance management, including disciplinary actions when necessary
• Serve as a visible and approachable leader in the yard and field
• Promote and enforce a safety-first culture across all operations
• Conduct route observations, ride-alongs, and yard audits to ensure compliance with safety standards
• Ensure adherence to DOT, OSHA, and company safety policies
• Support incident and accident investigations, including fact-finding and corrective action implementation
• Reinforce proper use of PPE and safe operating practices at all times
• Own daily and weekly performance outcomes, including: Route completion, Missed pickups, Labor productivity, Safety performance
• Identify inefficiencies and recommend improvements to routing, sequencing, and service delivery
• Support cost control by managing overtime, fuel usage, and operational exceptions
• Analyze route performance trends and take action to improve consistency and efficiency
• Partner with dispatch to ensure clear communication of route plans and changes
• Work with maintenance to address equipment issues and ensure fleet readiness
• Collaborate with customer service to resolve customer concerns quickly and effectively
• Communicate operational updates, challenges, and opportunities to site leadership
• Serve as a point of escalation for service-related issues
• Ensure timely and professional resolution of customer complaints
• Represent Patriot Disposal positively in all interactions with customers and the public
• Consistently achieve high route completion rates with minimal service failures
• Maintain strong safety performance and compliance
• Improve route productivity and operational efficiency
• Drive frontline employee accountability, engagement, and retention
• Deliver reliable, high-quality customer service

Responsibilities

• Plan, assign, and oversee daily route schedules based on service needs, staffing, and equipment availability
• Ensure all routes are completed safely, on time, and in accordance with company standards
• Adjust routes and reallocate resources throughout the day to address call-outs, delays, breakdowns, and service issues
• Review and validate route activity, including driver logs, trip records, and operational documentation
• Ensure timely recovery of missed pickups and service failures
• Lead, coach, and hold drivers and helpers accountable for safety, performance, attendance, and conduct
• Foster a positive, safety-first, and performance-driven team culture
• Support recruiting, onboarding, and training of frontline employees
• Provide ongoing coaching, feedback, and performance management, including disciplinary actions when necessary
• Serve as a visible and approachable leader in the yard and field
• Promote and enforce a safety-first culture across all operations
• Conduct route observations, ride-alongs, and yard audits to ensure compliance with safety standards
• Ensure adherence to DOT, OSHA, and company safety policies
• Support incident and accident investigations, including fact-finding and corrective action implementation
• Reinforce proper use of PPE and safe operating practices at all times
• Own daily and weekly performance outcomes, including: Route completion, Missed pickups, Labor productivity, Safety performance
• Identify inefficiencies and recommend improvements to routing, sequencing, and service delivery
• Support cost control by managing overtime, fuel usage, and operational exceptions
• Analyze route performance trends and take action to improve consistency and efficiency
• Partner with dispatch to ensure clear communication of route plans and changes
• Work with maintenance to address equipment issues and ensure fleet readiness
• Collaborate with customer service to resolve customer concerns quickly and effectively
• Communicate operational updates, challenges, and opportunities to site leadership
• Serve as a point of escalation for service-related issues
• Ensure timely and professional resolution of customer complaints
• Represent Patriot Disposal positively in all interactions with customers and the public

Benefits

• medical
• dental
• vision
• 401(k) match
• Paid time off
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed