Route Logistics Analyst - Implementation & Field Support - Remote

National Express•Warrenville, IL

9d•Remote

About The Position

Summit School Services is seeking a Route Logistics Analyst to support its student transportation network across North America. The role analyzes routing and transportation data, evaluates route performance, identifies inefficiencies, and develops practical solutions to improve service while maximizing the use of vehicles, drivers, time, and other operating resources. The analyst partners with local operations teams, customers, and internal stakeholders to assess routing scenarios, address transportation challenges, support new business opportunities, and implement routing improvements. The position also serves as a subject matter resource for routing technology, software troubleshooting, training, and large-scale routing projects. The role may be based at the company’s corporate headquarters in Warrenville, Illinois, or remotely. It reports to the Director of Route Logistics and requires approximately 30%–50% travel throughout North America. Success requires analytical and operational problem-solving skills, attention to detail, and the ability to turn complex routing data into clear, actionable recommendations that can be implemented in the field. Summit School Services states that it has a zero-tolerance policy for conduct incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. The company is committed to protecting and safeguarding children and passengers and to maintaining a diverse workforce. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to protected characteristics. Pay rates and other employment terms vary by site, geographic market, customer or contractual terms, and position.

Requirements

Bachelor’s degree in Logistics, Transportation, Supply Chain, Business, or a related discipline, or an equivalent combination of education, training, and experience.
Three or more years of operational experience in ground transportation, routing, logistics, or a related field.
Demonstrated experience applying logistics principles, tools, and techniques to develop and implement efficient transportation solutions.
Experience using routing or transportation software such as Versatrans, Traversa, Transfinder, Trapeze MapNet, Edulog, or similar platforms.
Ability to analyze multiple routing scenarios and recommend solutions based on service, cost, capacity, operational, and customer requirements.
Knowledge of routing constraints, customer service expectations, Service Level Agreements (SLAs), and contract requirements.
Project management knowledge or experience working within cross-functional project teams.
Experience training, coaching, or supporting users on software, routing principles, or operational processes.
Excellent analytical and problem-solving skills with strong attention to detail.
Strong interpersonal, teamwork, and relationship-building skills.
Excellent verbal, written, and presentation skills.
Ability to communicate complex routing or logistics concepts clearly to technical and non-technical audiences.
Strong organizational skills and ability to manage multiple priorities and meet strict deadlines.
Ability to work effectively in a fast-paced, high-pressure environment, particularly during school startup periods.
Ability to travel throughout North America approximately 30%–50%.

Nice To Haves

Experience in student transportation is preferred but not required.

Responsibilities

Conduct routing and logistics studies and analyses, including tier analysis, school bell time analysis, ridership analysis, and future service requirements.
Analyze current and historical route operations and customer service performance to identify opportunities to improve efficiency, service delivery, and resource utilization.
Develop, analyze, and evaluate alternative routing scenarios and recommend solutions that improve service, operating efficiency, and revenue opportunities.
Identify recurring routing issues, trends, deficiencies, and root causes, and develop strategic solutions and action plans to improve routing processes, technology, and standards.
Develop routing strategies for existing contracts and create route scenarios to support new business development opportunities.
Consult with customers to understand transportation needs and expectations, and develop and present recommended routing solutions.
Serve as a routing subject matter resource for Customer Service Centers.
Lead, plan, and execute complex routing projects involving cross-functional teams and multiple stakeholders.
Support internal and external customers with routing questions, issues, and troubleshooting.
Train internal and external customers on routing principles, processes, and routing software.
Manage new-router training for Versatrans and Traversa, and refresher training for existing users.
Serve as a point of contact for Traversa and other routing software support requests from the field.
Assist with the setup, integration, and troubleshooting of routing and dispatching software.
Attend internal and external customer meetings virtually or onsite to identify project requirements, provide consultation, and present project findings and recommendations.
Prioritize and resolve a high volume of routing support requests, particularly during school startup and peak summer periods.
Partner with Operations Improvement and other cross-functional teams to develop and implement routing standards, best practices, and process improvements.