Route Coverage Specialist (HRLY) - UniFirst

UniFirst•Pacoima, CA

2d•Onsite

About The Position

UniFirst is seeking a Route Coverage Specialist to provide exceptional service by covering delivery routes when Route Service Representatives (RSRs) are unavailable. This role involves learning multiple routes, delivering garments and products, collecting used items, providing excellent customer service, resolving customer requests, managing invoices, conducting inventory audits, maintaining vehicle safety, supporting new account installations, assisting RSRs, and contributing to rerouting efforts and collections. The position also offers opportunities to upsell and strengthen customer relationships. Effective communication with leadership regarding customer feedback and competitor activity is also a key aspect of the role.

Requirements

Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
Meet all Department of Transportation (DOT) requirements, including a physical exam.
High school diploma, GED, or military service required.
Strong customer service skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Comfortable using and learning new technologies to enhance operational efficiency.
Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Nice To Haves

Prior experience in customer service, route sales, or delivery roles is a plus.

Responsibilities

Learn the ins and outs of multiple routes, including customer-specific details, to provide top-tier service.
Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes.
Collect and secure used or soiled garments and products for return, ensuring timely and accurate service to meet customer standards.
Deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
Follow all traffic laws, safety standards, and company policies to ensure the safety and well-being of yourself, your customers, and the company.
Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections.
Upsell and strengthen customer relationships.
Share customer feedback and potential solutions with location leadership.
Stay informed about competitor activity in the local market.