Route Coverage Specialist - UniFirst

UniFirst•Knoxville, TN

22h•Onsite

About The Position

Join UniFirst for a Rewarding Career At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you! About UniFirst UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. At UniFirst , we Always Deliver—for our customers and our people. Join us as a Route Coverage Specialist, a key service professional integral to the success of our operations. In this role, you’ll provide exceptional service by stepping in to cover delivery routes when our Route Service Representatives (RSRs) are unavailable. With training on multiple routes, you’ll ensure our valued customers experience seamless service every time. This dynamic, fast-paced opportunity is perfect for someone proactive, agile, and who enjoys variety.

Requirements

Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
Meet all Department of Transportation (DOT) requirements, including a physical exam.
High school diploma, GED, or military service required.
Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Prior experience in customer service, route sales, or delivery, roles is a plus!
Comfortable using and learning new technologies to enhance operational efficiency.
Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Nice To Haves

Ability to adapt to changing routes, conditions, and customer needs.
Customer-centric mindset.
Collaboration within the Service, Production, Sales and Office Department is essential to ensure success.

Responsibilities

Learn the ins and outs of multiple routes, including customer-specific details, to provide top-tier service.
Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes.
Collect and secure used or soiled garments and products for return, ensuring timely and accurate service to meet customer standards
Step in and deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
Follow all traffic laws, safety standards, and company policies to ensure the safety and well-being of yourself, your customers, and the company.
Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections.
Upsell and strengthen customer relationships.
Share customer feedback and potential solutions with location leadership.
Stay informed about competitor activity in the local market.