Route Coverage Specialist - UniFirst

UniFirst • Santa Fe Springs, CA

23h • Onsite

About The Position

UniFirst is seeking a Route Coverage Specialist to provide exceptional service by covering delivery routes when Route Service Representatives (RSRs) are unavailable. This role involves learning multiple routes, delivering garments and products, providing excellent customer service, problem-solving, managing operational tasks, ensuring safety, supporting route operations, and communicating effectively with customers and leadership. The position offers variety, autonomy, and a fast-paced environment.

Requirements

• Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• Meet all Department of Transportation (DOT) requirements, including a physical exam.
• High school diploma, GED, or military service required.
• Strong customer service skills.
• Ability to work independently while maintaining a team-oriented mindset.
• Comfortable using and learning new technologies.
• Capable of lifting, carrying, and pushing up to 50 lbs.
• Ability to remain on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery roles is a plus.

Responsibilities

• Learn multiple routes, including customer-specific details, to provide top-tier service.
• Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes.
• Collect and secure used or soiled garments and products for return, ensuring timely and accurate service.
• Deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
• Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
• Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
• Follow all traffic laws, safety standards, and company policies to ensure safety.
• Support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections.
• Upsell and strengthen customer relationships.
• Share customer feedback and potential solutions with location leadership.
• Stay informed about competitor activity in the local market.

Benefits

• Competitive hourly wage
• 401(k) with company match
• Profit sharing
• Health and life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees