Route Coverage Specialist - UniFirst

UniFirst•New York, NY

8d•Onsite

About The Position

At UniFirst, we Always Deliver—for our customers and our people. Join us as a Route Coverage Specialist, a key service professional integral to the success of our operations. In this role, you’ll provide exceptional service by stepping in to cover delivery routes when our Route Service Representatives (RSRs) are unavailable. With training on multiple routes, you’ll ensure our valued customers experience seamless service every time. This dynamic, fast-paced opportunity is perfect for someone proactive, agile, and who enjoys variety. Every day brings new routes and new experiences, ensuring no two days are alike. This role is perfect for those who thrive in a fast-paced environment and enjoy navigating different routes, weather conditions, and schedules. You will work independently while being part of a supportive team that values service excellence and adaptability.

Requirements

Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
Meet all Department of Transportation (DOT) requirements, including a physical exam.
High school diploma, GED, or military service required.
Strong customer service skills.
Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Comfortable using and learning new technologies to enhance operational efficiency.
Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Nice To Haves

Prior experience in customer service, route sales, or delivery roles is a plus!

Responsibilities

Learn the ins and outs of multiple routes, including customer-specific details, to provide top-tier service.
Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes.
Collect and secure used or soiled garments and products for return, ensuring timely and accurate service to meet customer standards.
Deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
Follow all traffic laws, safety standards, and company policies to ensure the safety and well-being of yourself, your customers, and the company.
Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections.
Upsell and strengthen customer relationships.
Share customer feedback and potential solutions with location leadership.
Stay informed about competitor activity in the local market.