Rotational Server

The Greenbrier Hotel•White Sulphur Springs, WV

39d•Onsite

About The Position

This position is for a Server in the Food and Beverage department. The primary responsibility is to embody and maintain the Brand DNA in all aspects of the resort experience, proactively engaging with guests in a friendly and welcoming manner according to Greenbrier standards. The role involves seamless execution of all service steps, including guest seating, water service, menu and beverage presentation with detailed knowledge of offerings and preparation methods, order placement via Point of Sale system, serving beverages and food courses using full club service, and clearing of courses. The server will also be responsible for validating guest satisfaction, taking dessert orders, preparing and serving coffee and tea, processing payments, and assisting with guest departures with a genuine farewell. Additionally, the role requires completing assigned side work, assisting the dining team with the service script, maintaining professionalism on the phone and in person, keeping the side station clean and organized, using materials effectively and efficiently, being familiar with ABC laws, and participating in required meetings and training sessions. The employee must ensure proper supplies are available and be willing to perform other tasks as needed due to fluctuating operational demands.

Requirements

Waiter/Waitress for at least one year
High School Diploma or G.E.D. preferred
Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard
Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations
Point of Sale Terminal experience
Successfully complete verbal and written menu test
Successfully complete practical service test
Energetic with a strong ability to display enthusiasm, professionalism, passion and energy
Consistent demonstration of the Ten Essential Attributes
On-going certification and training will be part of team requirements

Responsibilities

Embody and maintain the Brand DNA in all aspects of the resort experience
Proactively approaches and acknowledges all guests in a friendly, warm and welcoming manner in accordance with Greenbrier standards
Escorts and offers chair and napkin assistance in the arrival and seating of the guests
Seamless execution of all service steps concerning the experience
Provides a selection of bottled water service
Menu Presentation
Beverage presentation including a full articulate knowledge of all offerings and preparation methods
Placing beverage orders into the Point of Sale System
Serving beverage orders utilizing full club service
Taking food orders including a full articulate knowledge of all offerings and preparation methods
Placing food orders into the Point of Sale System
Delivery of bread and butter
Polishing and placing of appropriate silver and glassware
Firing appropriate course
Serving and articulating all courses including a full knowledge of all offerings and preparation methods
Clearing of all courses
Validates satisfaction throughout the meal
Taking dessert orders including a full articulate knowledge of all offerings and preparation methods
Make and serve coffee, tea, espresso, cappuccino, latte
Presenting checks and processing payments
Assist in the departure of the guest including a genuine farewell and invite the guest back
Completing all assigned side work to the standard operating procedure
Assisting the dining team with all aspects of the service script
Maintain a high level of professionalism on the phone with callers and others entering the dining room in accordance with Greenbrier standards
Maintain a cleanly and organized side station
Effective and conscientious use of materials and effective and efficient use of time
Is familiar with pertinent ABC laws
Participate in all meetings as required – Pre-Shift, training sessions, etc.
Ensure proper supplies are on hand at all times in order to effectively service the guest
Perform other tasks as needed or directed