Rooms Supervisor - Embassy Suites by Hilton San Francisco Airport Waterfront
About The Position
As a Rooms Supervisor, you’re not just overseeing day-to-day rooms division operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. The Embassy Suites by Hilton San Francisco Airport Waterfront is searching for a Rooms Supervisor to join the team. Join the team at a beautiful 340-suite waterfront hotel overlooking the San Francisco Bay. Team Members enjoy the opportunity to work in a scenic and welcoming environment while receiving Hilton travel benefits, free parking, and complimentary meals in the team member cafeteria. With stunning bay views, spacious all-suite accommodations, and Hilton's commitment to developing its people, this is a great place to build a rewarding hospitality career and grow with one of the world's leading hotel brands.
Requirements
- Minimum of one year of supervisory experience in hospitality
- Hotel front desk experience
- Schedule flexibility
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Oversee front office operations: Manage front desk functions, including check-in/out, guest relations, and conflict resolution
- Manage housekeeping operations: Oversee daily room assignments, monitor cleaning performance through inspections, and ensure readiness of guest rooms
- Deliver guest service excellence: Ensure high-quality, consistent guest experiences by upholding brand standards and resolving issues with creativity, discretion, and sound judgment
- Oversee service operations: Ensure Front Office and Housekeeping systems and procedures support exceptional service, smooth check-in/check-out, and room readiness
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
- Prepare daily forecast of expected arrivals and departures using analysis and judgement skills
- Help resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
- Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide necessary information to provide guest service in accordance with Hilton standards.
- Supervise front desk staff to insure smooth and efficient operation.
- Complete reports, verify status reports, upload/update room status into property management system.
- Perform linen inventory twice a year.
- Collaborate with Housekeeping department to manage rooms inventory and achieve maximum occupancy and profitability.
- Oversee the Lost & Found
- Coordinate training for front desk and housekeeping team
- Monitor par stock and place orders for office and operating supplies
- Perform other duties and responsibilities as assigned or required.
Benefits
- Hilton travel benefits
- free parking
- complimentary meals in the team member cafeteria
- Paid Time Off - generous program to help you relax, recharge and rejuvenate yourself
- Health Benefits - varieties of health plans (medical, dental and vision) for you to choose from
- 401(k) - build your retirement savings with our company match
- Go Hilton Travel Program - enjoy deeply discounted rooms at any Hilton hotels
- Free Life Insurance - leave financial for your loved ones
- Paid Maternity/Parental Leave - enjoy paid time off to care of your new born with a peace of mind
- Employee Stock Purchase Plan - invest in the company you work for
- Crisis Concierge - provide support and emotional care in time of loss or hardship
- Free Meal & Free Parking - no hustle to pack your meal or to spend money on parking
- Perks at Works - discounts on thousands of merchandises from electronics to movie tickets
- Personalized Caregiving Support – access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis Concierge – in time of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental Health Resources – Your wellbeing comes first. Access free counseling and support through our best-in-class Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
