Rooms Supervisor

Hilton • Burlingame, CA

10d • Onsite

About The Position

As Rooms Supervisor at the Embassy Suites SF Airport - Waterfront, you will be responsible for assisting Front Desk and Housekeeping with daily operations, managing daily room assignments for VIPs and special requests, and preparing daily forecasts of expected arrivals and departures. You will also help resolve customer complaints, conduct daily pre-shift meetings, and supervise front desk staff to ensure smooth and efficient operations. This role involves completing reports, verifying status reports, updating the property management system, performing linen inventory, collaborating with Housekeeping to manage rooms inventory for maximum occupancy and profitability, overseeing the Lost & Found, coordinating training for front desk and housekeeping teams, and monitoring par stock to order supplies. Other duties and responsibilities may be assigned or required.

Requirements

• Must have open availability to work any day any shift.
• Must have hotel front desk/housekeeping experience.
• Must be able to type at least 55 wpm and use Microsoft Word, Excel, Powerpoint

Nice To Haves

• Demonstration of Hilton Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.

Responsibilities

• Assists Front Desk and Housekeeping with daily operations.
• Manage daily room assignments for VIPs and all other special requests.
• Prepare daily forecast of expected arrivals and departures using analysis and judgement skills.
• Help resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide necessary information to provide guest service in accordance with Hilton standards.
• Supervise front desk staff to insure smooth and efficient operation.
• Complete reports, verify status reports, upload/update room status into property management system.
• Perform linen inventory twice a year.
• Collaborate with Housekeeping department to manage rooms inventory and achieve maximum occupancy and profitability.
• Oversee the Lost & Found.
• Coordinate training for front desk and housekeeping team.
• Monitor par stock and place orders for office and operating supplies.
• Perform other duties and responsibilities as assigned or required.

Benefits

• Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
• For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
• Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
• Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
• Our amazing Team Members are at the heart of it all!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed