Rooms Quality Control - Muckleshoot Tribal Members Only

Muckleshoot Casino Resort • Auburn, WA

2d • $23 • Onsite

About The Position

This role is responsible for ensuring the quality and cleanliness of guest rooms and public spaces within the hotel. The position involves performing open and closing procedures for the housekeeping department in the absence of the Executive Housekeeper, managing and inspecting daily cleaning, and conducting thorough inspections of guest rooms. The role also includes preparing reports, verifying supply stocking, responding to guest concerns, training new staff, and collaborating with other departments to ensure efficient operations. The ideal candidate will exemplify MCR's values, demonstrate excellent guest service, and maintain a positive professional demeanor.

Requirements

• 2 (Two) years prior hotel housekeeping experience including knowledge of cleaning procedures, practices, and handling of chemicals.
• 1 (One) year in a supervisory role of a multi-person team; preferably on a housekeeping team.
• 1 (One) year of experience in hospitality or guest services.

Responsibilities

• Perform open and closing procedures for the housekeeping department in the absence of the Executive Housekeeper.
• Manage and inspect daily cleaning of the guest rooms and public spaces to ensure quality standards are met and optimum service is provided to hotel guests.
• Conduct thorough inspections of guest rooms to ensure they are properly cleaned, organized, and maintained according to the hotel's standards including but not limited to cleanliness, proper arrangement of furniture, functioning appliances, and amenities.
• Prepare regular reports for management regarding the cleanliness and maintenance of rooms.
• Verify that all amenities, such as towels, linens, toiletries, and other supplies, are adequately stocked in each room.
• Assess the quality and condition of these items to ensure they meet the hotel's standards.
• Partner with management to respond to guest complaints or concerns related to the cleanliness or condition of their rooms.
• Assist in training new housekeeping staff members on cleaning techniques, standards, and procedures.
• Provide guidance and supervision to ensure consistent quality across all rooms.
• Collaborate with the housekeeping department, front desk staff, and other relevant departments to ensure efficient communication and coordination.
• Relay important information regarding room status, maintenance needs, and guest requests.
• Smile and engage Guests and Team Members with a positive professional demeanor.
• Perform other duties as assigned.

Benefits

• Competitive salary of $23.22/hr.
• Discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals
• Covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed