Rooms Operations Supervisor | Front Office (The St. Regis Aruba Resort)

Marriott•Palm Beach, FL

10d•Onsite

About The Position

This position involves completing designated cashier and closing reports in the computer system, reviewing shift logs, and documenting pertinent information. The role requires processing guest check-ins, verifying reservations and guest identity, assigning rooms, and activating room keys. Additionally, the supervisor will sell rooms to guests without reservations based on availability, ensuring rates match market codes and exceptions are documented. Responsibilities include scanning and charging checks from outlets to rooms. The role also assists management in training, evaluating, and motivating employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy. The supervisor must report accidents, injuries, and unsafe working conditions, complete safety training, and adhere to all company policies and procedures. Maintaining a clean and professional appearance, protecting company assets, and welcoming guests according to company standards are essential. The role requires anticipating and addressing guest needs, assisting individuals with disabilities, and thanking guests with genuine appreciation. Communication skills are important, including speaking clearly and professionally and answering telephones with appropriate etiquette. Developing and maintaining positive working relationships and ensuring adherence to quality expectations and standards are also key. The position requires standing, sitting, or walking for extended periods and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance. Other reasonable job duties may be requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.
Ability to complete designated cashier and closing reports in the computer system.
Ability to review shift logs/daily memo books and document pertinent information in logbooks.
Ability to contact appropriate individual or department as necessary to resolve guest call, request, or problem.
Ability to process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
Ability to sell a room/accommodation to guests without reservations based on availability.
Ability to ensure rates match market codes and that any exceptions are documented.
Ability to ensure checks that come from outlets are scanned and charged to room.
Ability to assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Ability to report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Ability to follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Ability to welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Ability to speak with others using clear and professional language; answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Ability to ensure adherence to quality expectations and standards.
Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Responsibilities

Complete designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent information in logbooks.
Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
Sell a room/accommodation to guests without reservations based on availability.
Ensure rates match market codes and that any exceptions are documented.
Ensure checks that come from outlets are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.