Rooms Operations Manager
Beacon Grand•San Francisco, CA
•$75,000 - $80,000•Onsite
About The Position
The Rooms Operation Manager supports the successful execution of all operations in the Rooms Division with a focus on Front Office. Strives to continually improve guest and team member satisfaction, while maximizing the financial performance of the department.
Requirements
- Two years of Hospitality Management Experience preferred
- Experience supervising and overseeing staff in a fast-paced service industry setting
- Lifestyle/luxury hotel experience required, opening experience a plus.
- Superior knowledge of San Francisco food, entertainment, and event options
- Power user of guest survey, reviews and reservation tools
- Excellent written and verbal communication skills; extremely personable and welcoming
Responsibilities
- Supports the Rooms Operations Team by organizing, directing and monitoring the daily activities of guest services and liaise with the housekeeping department as well as other departments of the Hotel.
- Strives to continually improve guests and team member satisfaction and maximize the financial performance of the division.
- Maintains complete knowledge at all times of daily house count, expected arrivals/departures, scheduled in-house group activities, all room rates, special packages and promotions; communicates information to appropriate staff.
- Maintain shared knowledge base of local, known, and lesser-known San Francisco destinations and activities. What’s hot, what’s new, what’s just for you.
- Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable.
- Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
- Assists front office staff with resolution of guest problems/complaints as needed.
- Possesses and maintains thorough knowledge of hotel services, facilities, and policies and area’s attractions.
- Prepares accurate and timely reports as required.
- Hires, trains, supervises, motivates, and develops front office staff; manages schedules and workflow.
- Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and safety regulations.
- Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
- Route and/or respond to text-based inquiries from guests as a key point of contact while on the property and as part of off-property escalation plan.
- Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
Benefits
- Generous Paid Time Off plan, up to Five Weeks per Year
- Part-time Employees are also eligible for PTO
- Medical / Dental / Vision Insurance after 30 days of Service
- 401(k) Retirement Plan with Company Match
- Hotel Travel Programs
- Local Retailers Discount
- Pre-Tax Commuter Benefit
- Company Paid Basic Life Insurance and Accidental Death & Dismemberment
- Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
- Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
- Voluntary Critical Illness, Accident Insurance and Hospital Indemnity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
