Rooms Operations Manager

Concord Hospitality Enterprises•Calgary, AB

3d•Onsite

About The Position

We are in search of a dynamic Rooms Operations Manager who is responsible for overseeing Front Office Operations, including Night Audit and Valet Parking Attendants. The ideal candidate will have a keen ability to provide leadership and support to associates, demonstrating how to anticipate guest needs and exceed their expectations, ensuring the highest level of service excellence and satisfaction according to brand and company standards.

Requirements

A seasoned professional with a minimum of three years’ experience leading a Front Office team in a mid-sized hotel.
A Hospitality or Tourism program graduate or degree holder.
Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to safety.
Someone who has solid leadership skills, adept at training, coaching and motivating a team.
An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
Agile, able to shift priorities as needed, including handling guest or associate situations that may occur outside of typical work hours, covering shifts as necessary.
Able to work well under pressure and enjoy a fast-paced environment.
An excellent communicator who values teamwork and collaboration.
Physically able to stand, sit, walk, push, pull, crouch, and lift or carry objects up to 20 pounds or more.
The holder of a clean driver’s abstract.

Responsibilities

Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team.
Educate and lead all Front Office supervisors and associates on emergency procedures, key control, safety, and life safety precautions.
Train, motivate and develop all Front Office supervisors and associates, whilst maintaining a positive work environment for all.
Develop and post timely work schedules for Front Office associates.
Provide support to the Front Desk and Valet at peak times by answering the telephone, taking messages, assisting guests to check-in and checkout of the hotel and parking or retrieving guest vehicles.
Empower all Front Office associates to deliver top-notch guest service by encouraging and rewarding responsive guest assistance.
Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
Ensure implementation and compliance of all Element by Westin brand standard key control policies and procedures.
Establish department communication and information systems through all forms of communication across all departments, including logs, department meetings and Human Resources policies.