Rooms Operations Manager
About The Position
The Fairmont San Francisco, a landmark hotel with 606 guest rooms and suites, three distinctive restaurants, and a health club, is seeking a Rooms Operations Manager. This role reports to the Director of Front Office and is responsible for leading and managing all aspects of the Rooms departments, ensuring service standards are met with professional, friendly, and engaging service. The position involves fostering a collaborative work environment, handling guest concerns, maximizing rooms revenue through upsells and loyalty programs, and overseeing hotel operations during overnight shifts, including front office, night audit, and safety/security. The role also requires ensuring timely and accurate reporting and compliance with auditing guidelines.
Requirements
- Service focused personality is essential
- Previous leadership experience required
- Prior experience working with Opera or a related system
- Detailed oriented, strong business acumen, highly organized
Responsibilities
- Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
- Provide leadership while fostering a compassionate, collaborative work environment
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
- Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
- Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines
- Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
- Lead the department in the absence of the Director of Front Office
- Ensure seamless operation of the hotel as the Manager on Duty, handling concerns, problem-solving, disturbances, special requests and any other opportunities that may arise.
- Provides managerial support for Reception, Royal Service, and Guest Services in the daily operational duties for these areas
- Consistently offer professional, friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Train supervisors and fulfill training role in the absence of the trainer
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Demonstrate logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Benefits
- We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
