Rooms Operations Assistant Manager

Canyon Ranch • Lenox, MA

22d

About The Position

The Rooms Operations Assistant Manager supports daily operations across Housekeeping, Custodial, Laundry, Guest Services, and Night Audit. Working closely with Front Office and Housekeeping leadership, this hands-on role helps maintain cost-effective operations, room readiness, cleanliness, service standards, and exceptional guest experiences. The assistant manager supports colleagues and guests on the floor, helps coordinate staffing and administrative tasks, and works with cross-functional teams to resolve guest and operational needs.

Requirements

• 1–2 years of supervisory or management experience in Front Office, Housekeeping, or Rooms Division operations.
• Strong guest-service mindset and ability to lead calmly in a fast-paced environment.
• Clear communication skills and ability to collaborate effectively across departments.
• Strong organizational skills and attention to detail in guest service and operational standards.
• Flexibility to work varying schedules, including evenings, weekends, and holidays.
• Hands-on leadership style and genuine commitment to supporting colleagues and guests.

Nice To Haves

• Working knowledge of hotel systems, payroll processes, and basic inventory management.

Responsibilities

• Support daily operations of Housekeeping, Custodial, Laundry, Guest Services, and Night Audit.
• Partner with Front Office and Housekeeping leadership to support smooth, cost-effective operations and exceptional guest experiences.
• Maintain a visible, hands-on presence on the floor, supporting colleagues and assisting guests.
• Help lead, coach, and support colleagues to meet service standards, cleanliness expectations, and daily priorities.
• Assist with guest arrivals and departures, accurate billing, service recovery, and coordination of on- and off-property guest requests.
• Support room readiness and cleanliness standards through inspections and coordination between Front Office and Housekeeping.
• Assist with staffing coordination, scheduling adjustments, and Manager on Duty coverage as needed.
• Support timekeeping, inventory control, and supply management in alignment with budget expectations.
• Communicate with cross-functional teams to ensure seamless operations and timely resolution of guest or operational needs.

Benefits

• Use of services and facilities, including the spa, fitness classes, lectures, and overnight stays at Canyon Ranch locations nationwide.
• Health, dental, and vision plan after 30 days of employment.
• 25 days of personal and holiday time off, including vacation, sick time, and holidays.
• Supplemental health care options, including accident, critical illness, and hospital care.
• Employer-paid life insurance.
• Employee Assistance Program.
• Supportive, collaborative work environment with opportunities for professional growth.
• Competitive salary based on experience: $52,000–$54,080.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed