Rooms Operation Supervisor

Salem•Winston-Salem, NC

2d•Onsite

About The Position

Join our hospitality team as a Rooms Operation Supervisor, where you’ll oversee the day-to-day laundry operations to ensure all linens and uniforms meet our cleanliness and quality standards. You'll lead and train laundry attendants, manage inventory levels, and maintain equipment in a safe and efficient working condition. This is a hands-on leadership role ideal for someone with strong organizational skills and a commitment to delivering exceptional service. Key Responsibilities You will be the guiding force behind our hotel's laundry team, ensuring guests receive the highest quality service and fresh, clean linens. Your daily tasks will include supervising laundry staff, maintaining equipment, and managing inventory and supplies. You will report to the Laundry Manager or Director of Rooms. A career as a laundry supervisor can lead to opportunities in various roles within the hospitality industry, such as laundry manager, director of rooms, or even a management position in hotel operations.

Requirements

Experience in team management.
Should be familiar with computers and hotel applications.
Provide other duties and services as assigned by the Executive housekeeper.
Eligible to work in the United States
Sufficient education and/or literacy needed to identify and read product labels and to communicate with guests about job-related needs.
Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
A warm, professional demeanor that reflects HVMG’s Culture of Excellence by showing a warm smile, friendly personality, and positive attitude.

Nice To Haves

Hotel experience is always a plus!
A combination of education and experience

Responsibilities

Developing and putting into operation the current system and technical advancement in the field of Laundry operations.
Formulating washing formula for stained loads.
Ensuring the washing of linen and uniform as per standard.
Maintenance and upkeep of all laundry equipment.
Coordinating with the Engineering Department about their routine maintenance of the equipment.
Preparing Annual Laundry Budget.
Develop new methods for increasing laundry efficiency.
Coordinate with the maintenance team for outstanding repairs of machinery.
Overall controlling and supervision of the Department.
Training and coordination with supporting Departments.
Record and monitor laundry cost.
Handle Lost and Found and the Shipping/Receiving process.
Make reports and recommendations when required.
Oversee the laundry equipment preventive maintenance program.
Approve distribution of linen to guestrooms and food and beverage department areas.
Direct all Laundry staff.
Approve the Laundry staff duty roster.
Organizing training for the staff.
Hire and train new laundry staffs.
Conduct daily departmental stand up meetings.
Each associate is expected to carry out, within their capabilities, all reasonable requests asked by management.