Rooms Manager - Hilton Ocala

Meyer Jabara Hotels • Ocala, FL

2d • Onsite

About The Position

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented hospitality professionals who deliver exceptional results. Our associates are empowered to reach their fullest potential while creating a differentiated guest experience and driving strong hotel performance.

Hilton Ocala is one of four Meyer Jabara properties in Florida. Our beautiful 196-room hotel features six spacious event rooms and a tented outdoor event space, making us a premier destination for weddings, meetings, and special events.

We are currently seeking a Rooms Manager to join our leadership team.

Requirements

• Minimum 5 years of hotel Front Office experience required.
• Minimum 3 years of hotel management experience required.
• High school diploma or equivalent required.
• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Demonstrated ability to lead teams, resolve guest concerns, and drive operational excellence.

Nice To Haves

• Experience managing multiple Rooms Division departments preferred.
• Hotel Management degree preferred.
• Experience with Hilton OnQ systems preferred.
• Hilton brand experience preferred.
• Spanish or a second language preferred.
• Experience in a full-service hotel environment preferred.

Responsibilities

• Oversee daily operations of the Front Office and Housekeeping departments to ensure service excellence and guest satisfaction.
• Lead, coach, and mentor department supervisors and associates through a hands-on leadership approach.
• Serve as Manager on Duty as assigned.
• Maintain compliance with hotel policies, procedures, and Hilton brand standards.
• Review room inventory, room availability, room blocks, VIP arrivals, and special guest requests.
• Monitor room status and coordinate room readiness between Front Office and Housekeeping.
• Ensure departmental budgets, labor goals, and cost-control objectives are achieved.
• Maintain accurate departmental records, reports, schedules, and productivity standards.
• Deliver exceptional hospitality and lead by example in all guest interactions.
• Resolve guest concerns professionally and promptly while identifying opportunities to exceed expectations.
• Review guest feedback, compliments, and service recovery efforts to drive continuous improvement.
• Ensure guest recognition programs and service initiatives are actively maintained and effective.
• Establish and maintain professional relationships with hotel guests and patrons.
• Recruit, interview, hire, train, develop, and retain high-performing associates.
• Provide ongoing instruction in hospitality, communication, leadership, and operational standards.
• Foster a culture built on the Meyer Jabara Journey Philosophy through empowerment, accountability, and associate growth.
• Conduct departmental meetings and participate in hotel leadership meetings.
• Communicate performance expectations and monitor progress through coaching and feedback.
• Recognize and celebrate associate achievements and contributions.
• Maintain an open-door environment that promotes engagement and positive associate relations.
• Partner closely with Housekeeping and Engineering to coordinate room readiness and guest satisfaction initiatives.
• Work with Accounting regarding audits, controls, discrepancies, and departmental financial procedures.
• Ensure associates maintain extensive knowledge of hotel services, local attractions, dining, shopping, transportation, and community events.
• Build relationships with local businesses and service providers to support guest needs.
• Assist guests with recommendations, reservations, and area information to enhance their stay.
• Ensure consistent communication across all Rooms Division departments.

Benefits

• Growth opportunities within a respected hospitality company.
• Supportive and team-oriented work environment.
• Commitment to associate development and success.
• Opportunity to be part of a high-performing Hilton-branded property.
• Leadership role with direct impact on guest satisfaction, operational excellence, and team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED