Rooms Inspector

Marriott•Charlotte, NC

15h

About The Position

The Rooms Inspector is responsible for entering the status of cleaned rooms, completing checklists to report the cleanliness and condition of assigned areas, and completing required Housekeeping paperwork. This role involves identifying room assignments and the type of cleaning required, inspecting guest rooms after they have been cleaned by a Housekeeper, and responding promptly to requests from guests and other departments. The inspector must follow procedures for gaining access to guest rooms and ensuring vacancy before entering. Additionally, the role involves assisting management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model. This position requires adherence to all company and safety/security policies and procedures, reporting maintenance problems, safety hazards, accidents, or injuries, and completing safety training and certifications. Proper storage of flammable materials is also a responsibility. The inspector must maintain a clean and professional appearance, uphold confidentiality of proprietary information, and protect company assets. A key aspect of the role is to welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and thank guests with genuine appreciation. The inspector must ensure adherence to quality expectations and standards, and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Developing and maintaining positive working relationships with others, supporting team goals, and listening and responding appropriately to employee concerns are also crucial. The role requires speaking with others using clear and professional language. Physical requirements include the ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. The ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces, reach overhead and below the knees (including bending, twisting, pulling, and stooping), and stand, sit, kneel, or walk for an extended period across an entire work shift are necessary. Grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination, as well as entering and locating work-related information using computers and/or point of sale systems, and visually verifying and interpreting written documents are also part of the job. Other reasonable job duties as requested by Supervisors may be assigned.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
No specific license or certification required.

Responsibilities

Enter status of rooms cleaned.
Complete checklists to report cleanliness and condition of each assigned area.
Complete required Housekeeping paperwork.
Identify room assignments and type of cleaning required for each room.
Inspect guest rooms after being cleaned by Housekeeper.
Respond promptly to requests from guests and other departments.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Visually verify and interpret written documents.
Perform other reasonable job duties as requested by Supervisors.