Rooms Inspector

Marriott•Atlanta, GA

About The Position

The Rooms Inspector is responsible for entering the status of cleaned rooms, completing checklists to report the cleanliness and condition of assigned areas, and completing required Housekeeping paperwork. This role involves identifying room assignments and the type of cleaning required, inspecting guest rooms after they have been cleaned by a Housekeeper, and responding promptly to requests from guests and other departments. The inspector must follow procedures for gaining access to guest rooms and ensuring vacancy before entering. Additionally, the role involves assisting management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model. This position requires adherence to all company and safety and security policies and procedures, reporting any maintenance problems, safety hazards, accidents, or injuries, and completing safety training and certifications. Proper storage of flammable materials is also a responsibility. The inspector must maintain a clean and professional appearance, uphold confidentiality of proprietary information, and protect company assets. A key aspect of the role is to welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. The inspector must ensure adherence to quality expectations and standards, and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Developing and maintaining positive working relationships with others, supporting team goals, and listening and responding appropriately to employee concerns are also crucial. The role requires speaking with others using clear and professional language. Physical requirements include the ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. The ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces, reach overhead and below the knees (including bending, twisting, pulling, and stooping), and stand, sit, kneel, or walk for an extended period across an entire work shift are necessary. Grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination, is also part of the job. The inspector must be able to enter and locate work-related information using computers and/or point-of-sale systems, visually verify and interpret written documents, and perform other reasonable job duties as requested by Supervisors.

Requirements

Ability to enter status of rooms cleaned.
Ability to complete checklists to report cleanliness and condition of each assigned area.
Ability to complete required Housekeeping paperwork.
Ability to identify room assignments and type of cleaning required for each room.
Ability to inspect guest rooms after being cleaned by Housekeeper.
Ability to respond promptly to requests from guests and other departments.
Ability to enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Ability to assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Ability to follow all company and safety and security policies and procedures.
Ability to report any maintenance problems, safety hazards, accidents, or injuries.
Ability to complete safety training and certifications.
Ability to properly store flammable materials.
Ability to ensure uniform and personal appearance are clean and professional.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to ensure adherence to quality expectations and standards.
Ability to identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Ability to develop and maintain positive working relationships with others.
Ability to support team to reach common goals.
Ability to listen and respond appropriately to the concerns of other employees.
Ability to speak with others using clear and professional language.
Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to enter and locate work-related information using computers and/or point-of-sale systems.
Ability to visually verify and interpret written documents.
Ability to perform other reasonable job duties as requested by Supervisors.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.

Responsibilities

Enter status of rooms cleaned.
Complete checklists to report cleanliness and condition of each assigned area.
Complete required Housekeeping paperwork.
Identify room assignments and type of cleaning required for each room.
Inspect guest rooms after being cleaned by Housekeeper.
Respond promptly to requests from guests and other departments.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point-of-sale systems.
Visually verify and interpret written documents.
Perform other reasonable job duties as requested by Supervisors.