Rooms Guest Service - Concierge
About The Position
To go above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations. This role involves arranging bookings, reconfirming airline tickets, and being fully acquainted with different points of interest. The concierge will also assist in arranging restaurant reservations and limousines, ensure the delivery of parcels, mail, and special deliveries to guest rooms, and maintain the cleanliness and tidiness of the public area (lobby) by partnering with the Housekeeping department. Additional duties include setting up amenities for guests celebrating special occasions, setting up special packages with pre-calls and specialized amenities, and interacting with other departments to ensure guest needs are satisfied. The role requires interacting with guests in a friendly, warm manner to make them feel welcome and proactively seeking ways to improve the hotel experience.
Requirements
- Previous luxury hotel experience is required.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented.
- Ability to multi-task.
- Detail orientation.
- Excellent organizational skills needed.
- Knowledge of the surrounding area and all of its attractions.
- Knowledge of Property Management Systems and related computer programs.
- Strong knowledge of Microsoft Office Software.
Responsibilities
- Arrange bookings and reconfirm airline tickets.
- Be fully acquainted with the different points of interests.
- Assist in arranging for restaurant reservations and limousines.
- Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
- Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
- Set up all amenities for guests celebrating special occasions.
- Set up special packages that include pre-calls from the concierge and specialized amenities.
- Interact with other departments to ensure that guest’s needs are satisfied.
- Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
- Proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
