Rooms Division Manager (The Mutiny Hotel)

Provident Hotels & Resorts•Miami, FL

About The Position

The Rooms Division Manager leads Front Desk, Housekeeping, and In-Room Maintenance to drive exceptional guest experiences, efficient operations, and strong financial results. Reporting to the General Manager, this role shapes service culture, upholds brand and safety standards, and ensures smooth day-to-day performance across the property.

Requirements

3–5+ years of hotel operations experience with supervisory or management responsibilities
Strong understanding of hotel front office and housekeeping operations
Proficiency in property management systems
English/Spanish bilingual communication skills (written and verbal preferred)
Previous experience managing a team through motivation, coaching and development
The ability to anticipate customer needs, change goals and direction quickly and multitask
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
Activator/self-motivated to accomplish goals, with a strong sense of responsibility
Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration

Responsibilities

Lead daily operations for Front Desk, Housekeeping, and In-Room Maintenance to ensure exceptional service, efficient workflows, and brand-standard quality across all guest areas
Partner with cross-functional teams (Accounting, Sales, Revenue, and Condo Services) to support property performance and revenue goals
Oversee Rooms Division financials, including budgeting, forecasting, payroll, labor optimization, and expense control
Address guest and owner concerns with urgency and professionalism; monitor feedback and implement service improvements
Recruit, train, coach, and develop Rooms Division teams; support engagement, accountability, and performance excellence
Manage scheduling, timekeeping, and payroll processing using property systems and Paycom
Ensure compliance with brand standards, policies, and safety regulations, including OSHA and emergency response procedures
Leverage property management systems and reporting tools for forecasting, budgeting, and operational decision-making
Maintain inventory levels and supply controls, anticipating business needs and managing requisitions
Other duties as assigned