Rooms Division Assistant Manager

Landry's, LLC.•Houston, TX

About The Position

The Post Oak Hotel is seeking a Rooms Division Assistant Manager to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Rooms Division Assistant Manager will be responsible for monitoring all areas and operations of the hotel to ensure adherence to proper standards and compliance with Forbes Five-Star service requirements.

Requirements

Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
Strong attention to detail
Must be able to work with and understand financial information and data, and basic arithmetic functions
Ability to work flexible schedules, including nights, weekends and holidays is required.
Physical demands: Stand for an entire work shift

Nice To Haves

Supervisory experience preferred
Previous hotel experience, luxury or Forbes experience preferred

Responsibilities

Greet guests and welcome them in a friendly manner; ensure knowledge of all hotel daily events
Manage service execution to ensure Five-Star level service
Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Resolves all guest problems and complaints
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
Understands hourly positions well enough to perform duties in employees' absence or during peak volume periods
Establishes and maintains open, collaborative relationships with colleagues
Maintain lobby during peak times