Rooms (Hotel) Intern | The SOMM Hotel & Spa

Columbia Hospitality•Woodinville, WA

23h•$24 - $27

About The Position

Join our dynamic hospitality team for an immersive 12-week Rooms Division Internship, where you’ll gain hands-on experience across both Front Office and Housekeeping operations. This program is designed to provide you with a comprehensive understanding of hotel operations, guest service excellence, and leadership development. You’ll learn from seasoned professionals, rotate through critical roles, and take on meaningful projects that give insight into what it takes to run a hotel at a high level. This internship is ideal for aspiring hospitality leaders looking to build operational expertise, administrative skills, and practical leadership experience while making a tangible impact on guest satisfaction. Program Length: 12 weeks Tentative Start Date(s): May 28, 2026 Tentative End Date: July 21, 2026 Roles to Fill: 2 person The Perks Eligibility of perks is dependent upon job status Pay Range: $24 - $27 per (hour) depending on experience and rotation Parking on-site Get Paid Daily (Make any day payday) Paid Time Off & Holiday Pay (Because Balance Matters) Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!) Task Force Work Opportunities (Grow your career in idyllic locations) Values Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Employee Assistance Program “Columbia Cares” Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Online Learning Platform to Help You Develop! Our Commitment to You: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

Requirements

Currently a University Student or recent graduate, preferably from Hospitality Business Management (or similar) fields.
Prior experience in hotels preferred but not required.
Must be able to work a flexible schedule, including evenings and weekends.
Willingness to learn, show-up, smile, and work on a team.
Engaged in a forward moving educational or vocational program.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from peers, managers, clients, customers, and the public.
The ability to interpret written and oral instructions.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Responsibilities

Gain hands-on experience in Marriott International Front Office operations including check-in/out procedures, VIP service, reservations, and valet coordination.
Rotate through Housekeeping roles including room inspections, public area maintenance, inventory and linen management, laundry, and guest room readiness.
Participate in cross-departmental coordination to ensure seamless guest experiences.
Learn administrative skills including scheduling, labor and occupancy reporting, and inventory tracking.
Understand the communication flow between Housekeeping or Front Desk and Engineering to resolve guest room maintenance issues instantly.
Use the "Service Recovery" model to turn a dissatisfied guest into a loyal one through empowered decision-making.
Manage guest arrivals, focusing on loyalty program recognition.
Coordinate with the Sales & Events team to handle "Room Blocks" for large conferences or wedding parties, ensuring keys and registration materials are pre-prepped.
Develop leadership and coaching skills through supervised mini-leadership challenges and team mentoring opportunities.
Work on a capstone project aimed at improving guest service or operational efficiency, culminating in a presentation to leadership.
Observe and practice service recovery, anticipating guest needs, and exceeding guest expectations.
Attend mentoring sessions
Other tasks as assigned

Benefits

Parking on-site
Get Paid Daily (Make any day payday)
Paid Time Off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
Task Force Work Opportunities (Grow your career in idyllic locations)
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Online Learning Platform to Help You Develop!